Field Service Engineer I

EMSAR • Fort Worth, TX

1d

About The Position

EMSAR is a national technical services company headquartered in Wilmington, Ohio, providing maintenance, repair, and installation services to original equipment manufacturers in the healthcare, laboratory, self-service kiosk, and critical power sectors. The Field Service Engineer I is an intermediate-level, client-facing field position that tests, calibrates, verifies, maintains, installs, and repairs a variety of equipment, including laboratory instruments, medical testing devices, kiosk equipment, three-phase high-voltage UPS and distribution equipment, and other EMSAR or client equipment. The position represents EMSAR professionally and is expected to deliver efficient, effective service while following the quality practices of EMSAR and equipment vendors.

The role performs onsite service and repairs, manages assigned work orders in EMSAR’s ServiceMax computerized management system, maintains EMSAR tools and other assets, and coordinates regularly with dispatchers. The engineer may work at a dedicated client facility and provide on-the-job support to entry-level technicians. Regional day and overnight travel is required, with travel listed as up to 25%.

Requirements

• High school diploma or equivalent, with 2–4 years of technical experience; alternatively, an associate degree or higher and/or trade school degree with at least 1 year of technical experience. Internship, externship, or apprenticeship experience is acceptable for the alternative pathway.
• Valid driver license and liability insurance.
• Ability to drive personal, fleet, and/or rental vehicles.
• Ability to read and interpret technical instructions, safety manuals, service manuals, policies, and procedures.
• Intermediate-level technical skills and limited field service and/or technical experience.
• Excellent verbal and written communication skills.
• Effective interpersonal communication that supports positive internal and external relationships.
• Ability to prioritize and plan activities and use time efficiently.
• Knowledge of commonly used concepts, practices, and procedures as a field service engineer in one or more divisions.
• Ability to work independently with some direct supervision.
• Ability to sit for extended periods at a computer terminal while documenting services, and to stand and walk for extended periods while performing services.
• Ability to bend, squat, and climb stairs frequently.
• Ability to use both hands without restriction and manipulate small hand tools.
• Ability to lift up to 50 pounds and move up to 125 pounds without assistance.
• Ability to undertake regional day and overnight travel.

Responsibilities

• Provide onsite preventive maintenance, repairs, performance verifications, calibrations, and software or hardware upgrades on EMSAR-supported equipment.
• Provide intermediate-level engineering support and service work.
• Follow quality practices specified by EMSAR and product vendors, and support and apply appropriate quality-system processes.
• Manage and complete assigned work orders in EMSAR’s ServiceMax computerized management system; this accounts for 25% of daily duties.
• Perform additional duties as needed or assigned by a supervisor or manager.
• Maintain a professional appearance, including appropriate dress and care of tools and equipment.
• Control and maintain EMSAR assets, including tools, parts, and test equipment needed for work.
• Promote teamwork and cooperation among EMSAR associates and partner staff.
• Coordinate regularly with the appropriate dispatcher for work assignments.
• Work onsite at a dedicated client facility when assigned.
• Provide on-the-job support to entry-level technicians when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED