Field Service Engineer I

Honeywell•Urbandale, IA

16h•Onsite

About The Position

Honeywell’s Field Service Engineer I provides on-site installation, upgrades, start-up, maintenance, diagnostics, troubleshooting, and operational support for automation control systems and advanced manufacturing software applications. The engineer primarily supports Honeywell QCS platforms (90% of the time) and also supports EPKS/DCS platforms (10% of the time). The role reports directly to the Field Service Manager and requires independent, self-supporting work, including on-call coverage and customer-facing service at industrial sites. Approximately 80% of the role is on-site coverage at a key customer site in Cedar Rapids, Iowa; the remaining 20% involves travel to multiple customer locations for technical support, maintenance, installation, and commissioning. Work includes scheduled and ad-hoc service, outage support, system upgrades and installations, equipment and software maintenance, customer training, documentation, and coordination with customers, contractors, Honeywell teams, and vendors. The engineer must follow customer and company safety requirements and support reliable operation of installed systems. The position requires a high school diploma, at least one year of professional engineering or technical experience and/or military experience in electronics programs, a valid driver’s license, and relevant experience with Windows, Microsoft Office, system installation and maintenance, and diagnostic tools. The employee must be able to meet the stated physical requirements, pass customer background checks and random drug testing, and obtain and maintain L3 CEAT (QCS L3) certification within 18 months while performing normal duties.

Requirements

High school diploma.
At least one year of professional experience in an engineering or technical field and/or military experience in electronics programs.
Valid driver’s license.
Ability to travel up to 20% of the time, depending on local customer site activities.
Commitment to obtain and maintain L3 CEAT (QCS L3) certification within 18 months while performing normal job duties.
Continuously pass customer background checks and random drug testing.
One year of experience using basic Windows OS and Microsoft Office applications.
At least one year of experience with system installation, configuration, and maintenance.
At least one year of experience using diagnostic tools and software.
Ability to lift and/or move up to 50 pounds.
Ability to walk and stand for eight hours per day.
Ability to frequently climb, kneel, reach, push, pull, lift, and grasp.
Ability and willingness to work at heights and use required fall-protection equipment, including a safety harness when performing preventive maintenance using a scissor lift.
Ability to work safely within Honeywell and customer HSE requirements.
Ability to read and interpret technical manuals and schematics.
Strong attention to detail and organizational skills.
Proficiency with Microsoft Office Suite and other relevant software.
Excellent troubleshooting, problem-solving, and critical-thinking skills, including ability to learn available analysis tools to resolve complex system or process problems.
Strong communication and interpersonal skills.
Ability to work independently and manage multiple tasks.

Nice To Haves

Bachelor’s degree in Engineering, Computer Science, Information Technology, Science, Technology, or Math.
Associate degree in Industrial Engineering or Technology.
Technical expertise in system hardware and software.
Familiarity with Honeywell products and systems.
Understanding of electrical and mechanical systems where Honeywell technology is installed.
Experience with industrial process control field instrumentation.
Networking experience.
Previous experience in a Field Service Technician position.
Previous technical or installation experience.
Previous customer service experience.

Responsibilities

Provide on-site maintenance and modernization services for Honeywell QCS and EPKS/DCS platforms.
Provide on-site coverage at a key customer site in Cedar Rapids, Iowa, and travel to other customer locations for technical support, maintenance, installation, and commissioning.
Support machine and plant outages at Honeywell QCS and EPKS customer sites.
Provide ongoing support for Honeywell control systems installed at customer sites in the Midwest.
Handle customer service issues, troubleshoot technical problems on site, and foster customer relationships.
Communicate with plant operators, plant management, third-party vendors, and Honeywell personnel in support of service operations.
Collaborate with Honeywell’s Global Technical Assistance Center to implement solutions for the installed base where applicable.
Perform scheduled maintenance and ad-hoc work on Honeywell hardware and software according to procedures and schedules.
Troubleshoot and analyze system issues under normal and abnormal conditions.
Participate in projects such as upgrades, new installations, and new customer functionality.
Work with contractors to review and ensure units or packages are installed to specifications.
Coordinate work with other groups to meet commitments.
Ensure regular antivirus and Windows OS updates across Honeywell EPKS customer sites.
Perform standby on-call duties and respond to callouts as required by procedure.
Create and maintain backups for servers and workstations.
Maintain proficiency in company products and services, installation methods, equipment protocols, and safety guidelines.
Provide pre-start-up, start-up, contracted service, warranty, troubleshooting, and training services, and ensure equipment is operational and free of defects.
Accurately document work performed at customer facilities and project staging areas, including preventive and corrective maintenance.
Complete monthly preventive system maintenance checklists on time.
Prepare monthly reports using Excel, Word, and PowerPoint.
Review product prints and specifications.
Mentor peers and contribute to retaining and developing talent.
Perform Honeywell behaviors to drive growth through Honeywell’s evolution.