Field Service Engineer I

Integra LifeSciences • US-NJ-xx-NA-Home-Office, NJ

7d • $54,000 - $74,000 • Onsite

About The Position

The Field Service Engineer I provides on-site repair and preventative maintenance for customers and Integra-owned ENT and surgical equipment. The engineer applies established troubleshooting processes to diagnose and resolve technical issues, manages service-call scheduling, parts inventory, and administrative responsibilities with minimal supervision, and provides team support and coverage in other areas as needed. The role also involves managing customer relationships, documenting service activities and entering them in Oracle, and communicating effectively with internal staff, manufacturing, and sales. The FSE represents Integra professionally. Regional travel of up to 85% is required throughout the designated geographic area, including Pennsylvania, New Jersey, and other eastern seaboard locations.

The position requires a minimum two-year degree in electronics engineering, electronics technology, biomedical equipment repair, biomedical certification, or a closely related field; a bachelor’s degree is preferred. Candidates should have 2–5 years of relevant field service, medical equipment repair, or related experience, or an equivalent combination of education and experience. Experience should include customer contact and hands-on electronic equipment installation, repair, service, and technician training. The role calls for technical aptitude, knowledge of electronic medical-device service and repair, ESD practices, Quality System Regulations, ISO standards, and interpreting schematics and writing diagrams. Excellent communication, computer, customer-service, judgment, and multitasking skills are needed.

The work uses customary electronic equipment service tools, including oscilloscopes, timers/counters, signal analyzers, and digital multimeters, along with personal computers, standard Microsoft applications, a 10-key calculator, telephone, and copy/fax machine. Physical activities include repeatedly sitting, listening, speaking, and using the arms and hands to grip, hold, reach, or manipulate tools and equipment. The employee may regularly lift or move equipment weighing up to 65 pounds. Reasonable accommodations may be made for qualified individuals with disabilities.

The stated salary range is $54,000–$74,000. Employees and eligible dependents may participate in company-sponsored medical, dental, vision, life, short- and long-term disability, business accident, group legal, and 401(k) savings plan benefits, subject to applicable plan terms. Employees may also be eligible for bonus, commission, equity, or other variable compensation.

Requirements

• Minimum two-year degree in electronics engineering, electronics technology, biomedical equipment repair, a two-year biomedical certification, or a closely related field; equivalent combinations of education and experience are accepted.
• At least 2–5 years of experience in field service, medical equipment repair, or a related area.
• Experience involving customer contact and hands-on electronic equipment installation, repair, service, and technician training.
• Demonstrated technical aptitude.
• Knowledge of medical-device repair and electronic equipment service.
• Knowledge of ESD principles and practices.
• Working knowledge of Quality System Regulations.
• Knowledge of ISO standards, interpreting schematics, and writing diagrams.
• Excellent verbal and written communication skills.
• Solid computer skills.
• Ability to handle multiple activity requests and emergencies effectively.
• Ability to maintain professional, proactive customer relationships, exercise sound judgment, follow or give instructions, and work independently and as part of a team.
• Ability to repeatedly sit, listen, speak, and use arms and hands to grip, hold, reach, or manipulate tools and equipment; may regularly lift or move equipment weighing up to 65 pounds.
• Ability to travel regionally up to 85%.

Nice To Haves

• Bachelor’s degree.
• Experience in the medical field.
• Oracle skills.

Responsibilities

• Provide repair and preventative maintenance services on Integra-manufactured equipment.
• Provide repair evaluations and estimates as required.
• Become and remain proficient in user guides, service manuals, company procedures, and work instructions.
• Work with field sales teams to understand and communicate customer service needs, technical information, and other requested information.
• Provide technical service and support to field sales teams and customers.
• Request parts as needed and ensure defective or unused spare parts are returned.
• Apply Good Documentation Practices to Oracle service record entries and associated documents.
• Maintain a professional image and represent Integra positively.
• Liaise with other departments and personnel as required.
• Manage service-call scheduling, parts inventory, and daily administrative responsibilities.
• Provide team support and coverage in other areas and perform backup duties as required.
• Travel regionally, up to 85%, throughout the designated territory.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability insurance
• Business accident insurance
• Group legal insurance
• 401(k) savings plan
• Potential eligibility for bonus, commission, equity, or other variable compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree