Field Service Engineer I

Hitachi • Mount Pleasant, PA

5d • Remote

About The Position

The Field Service Engineer supports customers with installation, commissioning, testing, start-up, troubleshooting, and technical service for electrical products and equipment. The role involves working in different customer environments, providing technical guidance and training, maintaining service records, and developing customer relationships. It is an early-career position that provides training, mentorship, and practical experience while contributing to reliable energy solutions and critical infrastructure.

Requirements

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Engineering Technology, or a related field.
• Entry-level experience or relevant internship/co-op experience in field service, engineering, manufacturing, power systems, or a related technical environment.
• Understanding of electrical, mechanical, and troubleshooting fundamentals.
• Strong communication and customer service skills, including the ability to explain technical concepts clearly.
• Willingness to travel to customer sites as required.
• Ability to learn quickly, follow established procedures, and work effectively under the guidance of experienced professionals.

Responsibilities

• Support installation, commissioning, testing, and start-up of electrical products and equipment at customer sites.
• Assist with diagnosing and resolving technical issues related to equipment performance and operation.
• Provide technical guidance and product support to customers during field service activities.
• Research and evaluate equipment enhancements and upgrade opportunities that address customer needs.
• Develop positive customer relationships to support satisfaction and future business opportunities.
• Assist in troubleshooting implementation and operational challenges during commissioning and service projects.
• Deliver customer training on equipment features, functionality, and best operating practices.
• Maintain accurate service documentation, reports, and technical records.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Benefits

• Comprehensive health coverage, including medical, dental, vision, and prescription plans.
• 401(k) with company match and additional contributions.
• Flexible paid time off and paid holidays.
• Tuition reimbursement and continuous learning programs.
• Parental leave, adoption assistance, and fertility benefits.
• Training, mentorship, career development opportunities, and global mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level