Field Service Engineer I

Hitachi • Mount Pleasant, PA

15h • Remote

About The Position

The Field Service Engineer I supports customers with installation, commissioning, testing, start-up, troubleshooting, and technical service for electrical products and equipment. The role involves working at customer sites, resolving equipment-performance and operational issues, providing technical guidance and customer training, and maintaining service documentation. The position is intended for an early-career engineering professional and includes training, mentorship, and collaboration with experienced engineers and service teams. It offers opportunities to develop technical and customer-facing skills while contributing to reliable energy solutions.

Requirements

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Engineering Technology, or a related field.
• Entry-level experience or relevant internship/co-op experience in field service, engineering, manufacturing, power systems, or a related technical environment.
• Understanding of electrical, mechanical, and troubleshooting fundamentals.
• Strong communication and customer service skills, with the ability to explain technical concepts clearly.
• Willingness to travel to customer sites as required.
• Ability to learn quickly, follow established procedures, and work effectively under the guidance of experienced professionals.

Responsibilities

• Support installation, commissioning, testing, and start-up of electrical products and equipment at customer sites.
• Assist with diagnosing and resolving technical issues related to equipment performance and operation.
• Provide technical guidance and product support to customers during field service activities.
• Research and evaluate equipment enhancements and upgrade opportunities that address customer needs.
• Develop positive customer relationships to support satisfaction and future business opportunities.
• Assist in troubleshooting implementation and operational challenges during commissioning and service projects.
• Deliver customer training on equipment features, functionality, and best operating practices.
• Maintain accurate service documentation, reports, and technical records.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Benefits

• Comprehensive health coverage, including medical, dental, vision, and prescription plans.
• 401(k) with company match and additional contributions.
• Flexible PTO and paid holidays.
• Tuition reimbursement and continuous learning programs.
• Parental leave, adoption assistance, and fertility benefits.
• Career development opportunities and global mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level