Field Service Engineer I

Hitachi • Mount Pleasant, PA

4d • Remote

About The Position

The Field Service Engineer I supports the installation, commissioning, testing, start-up, troubleshooting, and technical service of electrical products and equipment at customer sites. The role provides technical guidance and product support, helps resolve equipment performance and operational issues, and evaluates possible equipment enhancements and upgrades to address customer needs. It also involves customer training, relationship building, and maintaining accurate service documentation and technical records.

This is an early-career opportunity for an engineering professional interested in hands-on technical work and customer-facing service. The employee receives training and mentorship while collaborating with experienced engineers and service teams. The position requires travel to customer sites as needed and compliance with applicable regulations, procedures, and guidelines.

Requirements

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Engineering Technology, or a related field.
• Entry-level experience or relevant internship/co-op experience in field service, engineering, manufacturing, power systems, or a related technical environment.
• Understanding of electrical, mechanical, and troubleshooting fundamentals.
• Strong communication and customer service skills, including the ability to explain technical concepts clearly.
• Willingness to travel to customer sites as required.
• Ability to learn quickly, follow established procedures, and work effectively under the guidance of experienced professionals.

Responsibilities

• Support installation, commissioning, testing, and start-up of electrical products and equipment at customer sites.
• Assist with diagnosing and resolving technical issues related to equipment performance and operation.
• Provide technical guidance and product support to customers during field service activities.
• Research and evaluate equipment enhancements and upgrade opportunities that address customer needs.
• Develop positive customer relationships to support satisfaction and future business opportunities.
• Assist in troubleshooting implementation and operational challenges during commissioning and service projects.
• Deliver customer training on equipment features, functionality, and best operating practices.
• Maintain accurate service documentation, reports, and technical records.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Benefits

• Medical, dental, vision, and prescription plans.
• 401(k) with company match and additional contributions.
• Flexible paid time off and paid holidays.
• Tuition reimbursement and continuous learning programs.
• Parental leave, adoption assistance, and fertility benefits.
• Career development opportunities and global mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level