Engineer I, Field Service

Thermo Fisher Scientific•Waltham, MA

9d•$26 - $40

About The Position

As a Field Service Engineer at Thermo Fisher Scientific, you will help ensure sophisticated scientific instruments operate at peak performance. You will represent the company by delivering technical service and building relationships with customers advancing research and innovation. The role involves installing, maintaining, and repairing high-value analytical instruments, including electron microscopes and chromatography systems, using technical expertise and customer service skills to resolve complex problems.

Requirements

Bachelor’s degree; no prior experience is required.
Strong electronics and mechanical aptitude, including the ability to diagnose issues to the component level.
Excellent customer service skills and a professional demeanor.
Strong verbal and written communication abilities.
Fluency in English.
Demonstrated problem-solving capabilities and analytical thinking.
Proficiency with Windows operating systems, MS Office, and service management software.
Ability to read and interpret technical diagrams, schematics, and documentation.
Valid driver’s license and ability to travel up to 50–75%.
Physical ability to lift up to 50 lbs and stand for extended periods.
Availability to work flexible hours and respond to emergency service calls.
Ability to obtain credentials needed to access customer facilities.
Strong organizational skills and effective time management.
Collaborative mindset and ability to work independently.

Nice To Haves

Experience installing, troubleshooting, and repairing sophisticated analytical instruments.
Engineering (Electrical, Electronics, Mechanical, Biomedical) or a related scientific field of study.
Advanced degrees or specialized certifications.
Additional language skills.
Experience with ultra-high vacuum systems and high-voltage equipment.

Responsibilities

Install, maintain, and repair high-value analytical instruments, including electron microscopes and chromatography systems.
Deliver technical service and help ensure scientific instruments operate at peak performance.
Build strong relationships with customers and help them resolve complex instrument problems.

Benefits

Medical, dental, and vision plans, including health incentive programs.
Employee assistance and family support programs.
Commuter benefits.
Tuition reimbursement.
At least 120 hours of paid time off (PTO).
10 paid holidays annually.
Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
Accident and life insurance.
Short- and long-term disability coverage.
401(k) retirement savings plan.
Employees’ Stock Purchase Plan (ESPP), with eligible colleagues able to purchase company stock at a discount.
Potential eligibility for a variable annual bonus based on company, team, and/or individual performance results.