Field Service Engineer I

Honeywell•Toledo, OR

8d•Onsite

About The Position

Honeywell’s Field Service Engineer I provides on-site installation, upgrades, start-up, maintenance, diagnostics, troubleshooting, and operational support for automation control systems and advanced manufacturing software, drive systems, manufacturing systems, industrial networks, and related products. The role primarily supports Honeywell QCS platforms (approximately 90% of the time) and EPKS/DCS platforms (approximately 10% of the time). The position provides coverage at a key customer site in Toledo, Oregon, for approximately 40% of the time, with the remaining 60% spent traveling to customer locations throughout the West and Midwest. Work includes customer contracts, project assignments, and spot service engagements. The engineer works directly with customers and other stakeholders to implement solutions safely and in accordance with customer requirements and company standards. The role includes on-call coverage and requires independent, customer-facing technical support.

Requirements

Continuously pass customer background checks and random drug testing.
High school diploma.
At least 1 year of professional experience in an engineering or technical field, and/or military experience in electronics programs.
Valid driver's license.
Ability to travel up to 60% of the time, depending on local customer site activities.
Commit to obtaining and maintaining L3 CEAT (QCS L3) certification within 18 months while performing normal job duties.
At least 1 year of experience using basic Windows OS and Microsoft Office applications.
At least 1 year of experience with system installation, configuration, and maintenance.
At least 1 year of experience using diagnostic tools and software, and proficiency in using those tools and software.
Ability to lift and/or move up to 50 pounds.
Ability to walk and stand for 8 hours per day.
Ability to frequently climb, kneel, reach, push, pull, lift, and grasp.

Nice To Haves

Bachelor’s degree in Engineering, Computer Science, Information Technology, Science, Technology, or Math.
Associate degree in Industrial Engineering or Technology.
Ability to work safely within Honeywell and customer HSE requirements.
Technical expertise in system hardware and software.
Familiarity with Honeywell products and systems.
Understanding of electrical and mechanical systems where Honeywell technology is installed.
Ability to read and interpret technical manuals and schematics.
Strong attention to detail and organizational skills.
Proficiency with Microsoft Office Suite and other relevant software.
Experience with industrial process control field instrumentation.
Networking experience.
Previous experience in a Field Service Technician position.
Previous technical or installation experience.
Previous customer service experience.
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and manage multiple tasks.
Critical-thinking and troubleshooting skills, including ability to learn analysis tools to solve complex system or process problems.

Responsibilities

Provide on-site coverage at a key customer site in Toledo, Oregon, for approximately 40% of the time and travel to multiple customer sites for approximately 60% of the time.
Provide technical support, equipment maintenance, installation, and commissioning services for customer contracts, project assignments, and spot service engagements.
Support machine and plant outages at Honeywell QCS and EPKS customer sites.
Maintain and support Honeywell control systems installed at customer sites throughout the West and Midwest.
Address customer service issues, build customer relationships, and resolve technical problems on site.
Communicate and coordinate with plant operators, plant management, third-party vendors, Honeywell personnel, contractors, and other groups.
Collaborate with Honeywell’s Global Technical Assistance Center to implement solutions for installed systems where applicable.
Perform scheduled maintenance and ad hoc work on Honeywell hardware and software according to procedures and schedules.
Diagnose, analyze, and troubleshoot systems under normal and abnormal conditions.
Participate in upgrades, new installations, and customer functionality projects as needed.
Review contractor work to ensure units and packages are installed to specifications.
Maintain current antivirus software and Windows operating system updates across Honeywell EPKS customer sites.
Perform on-call standby duties and respond to callouts as required by procedure.
Create and maintain backups for servers and workstations.
Maintain proficiency in company products and services, installation practices, equipment protocols, and safety guidelines.
Provide pre-start-up, start-up, contracted service, warranty, troubleshooting, and training services, and ensure equipment is operational and free of defects.
Accurately document work performed at customer facilities and project staging areas, including preventive and corrective maintenance.
Complete monthly preventive system maintenance checklists on time.
Prepare monthly reports using Excel, Word, and PowerPoint.
Review product prints and specifications.
Mentor peers and demonstrate Honeywell behaviors that support growth through the company’s evolution.