IT Field Services Engineer

Skanska USA•Durham, NC

About The Position

The Field Service Engineer provides technical support to users of group computer systems, answering questions and resolving computer problems in person, by telephone, or remotely. Support may cover computer hardware and software, including printing, installation, office productivity, electronic mail, and operating systems. The role also handles assigned jobsite mobilization and demobilization as directed by the Regional Manager, and all responsibilities must be performed professionally.

Requirements

At least 2 years of technical support experience troubleshooting, diagnosing, and repairing PCs, printers, and peripherals.
Experience troubleshooting Microsoft Windows 11 and Microsoft O365 products.
Ability to understand technology processes and tools and use them to improve technology efforts.
Ability to manage several tasks simultaneously.
Valid driver's license and access to a personal vehicle for frequent business travel within the assigned geographic market.
Responsibility for vehicle registration, insurance, and maintenance; the company provides mileage reimbursement.
Applicants must not now or in the future require employment sponsorship by the company.

Responsibilities

Provide technical support to computer system users.
Answer questions and resolve computer problems in person, by telephone, or remotely.
Assist users with computer hardware and software, including printing, installation, office productivity, electronic mail, and operating systems.
Perform assigned jobsite mobilization and demobilization as directed by the Regional Manager.
Manage several tasks simultaneously and use technology processes and tools to improve technology efforts.