IT Field Engineer

Equus • Louisville, KY

6d

About The Position

The IT Field Engineer provides on-site technical support at client locations, including offices, data centres, and remote sites. The role installs, configures, maintains, and troubleshoots hardware, software, and network components; supports end users; documents service activity and equipment; and coordinates with vendors and contractors. The position calls for independent work, adaptability, and effective collaboration with cross-functional teams.

Equus Workforce Solutions is a workforce development services provider focused on demand-driven workforce solutions. The organization describes learning and networking opportunities and an opportunity to make a lasting impact on others.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to work independently and adapt to changing environments.
• Ability to collaborate and communicate effectively with cross-functional teams.

Nice To Haves

• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals.

Responsibilities

• Visit client locations to address technical issues.
• Install, configure, and troubleshoot hardware and software components.
• Resolve network connectivity problems.
• Set up and maintain printers, scanners, and other peripherals.
• Diagnose and repair hardware failures, including laptops, desktops, servers, and switches.
• Replace faulty hardware components such as hard drives, RAM, and power supplies.
• Perform preventive maintenance, including cleaning, updates, and backups.
• Assist users with software installations, updates, and patches.
• Troubleshoot operating systems, applications, and other software-related issues.
• Guide users on software best practices.
• Configure and manage network devices such as routers, switches, and firewalls.
• Troubleshoot network connectivity and monitor network performance and security.
• Maintain accurate records of service requests, resolutions, and equipment inventory.
• Prepare reports on system performance, incidents, and recommendations.
• Communicate with end users to understand their technical needs and provide timely solutions.
• Support customer satisfaction through professional interactions.
• Coordinate with external vendors and contractors to support project execution.
• Evaluate vendor performance and manage vendor relationships.
• Collaborate and communicate effectively within cross-functional teams.

Benefits

• Extensive learning opportunities.
• Networking programs.
• Opportunity to make a lasting impact on the lives of others.

What This Job Offers

• Job Type: Full-time