Sr IT Field Engineer

Boyd Gaming•Las Vegas, NV

15h

About The Position

Provide engineering support to operational and technical support teams for Field Engineering and the company’s Information Systems and system users. Monitor, maintain, provision where applicable, and support networked computers and servers, associated operating systems, and gaming and nongaming service applications. Ensure stability and integrity of computer and server hardware and software, IP voice, data, video, wired and wireless network services, LAN services, connectivity, and low-voltage services. Liaise with IT Operations Center systems and network engineers to provide customer service. Provide technical leadership, oversight, on-the-job training, and mentorship to Field Engineers, with an emphasis on career advancement. Deliver advanced support to first- and second-level Field Engineers, including escalated troubleshooting, problem resolution, root-cause analysis, product research, fault isolation, follow-up, and documentation. Identify, prevent, and resolve network, server, and computer failures; restore configurations with IT Operations Center or vendor support; and manage vendor remote access. Follow safety and security procedures, respond to security vulnerability alerts, and participate in high-priority outage restoration. Support event production systems, including setup and teardown, computerized lighting, stage and industrial-area lighting, high-end sound systems, and front- and back-of-house operations during performances. Install and troubleshoot digital signage, video walls, projectors, and related displays. Perform changes to traditional, digital, and IP-based phone and voicemail systems. Test and terminate network cabling, document work, provide scheduled and escalated on-call support, and install, upgrade, monitor, maintain, and optimize network and communications equipment in property data centers, communications closets, and training or production environments. Provide advanced support for Marketing Media Content Delivery Systems; maintain asset inventories and account access; coordinate installations and provide status updates; and activate, program, and enroll smart devices in the company’s Mobile Device Management System while providing user training. In collaboration with Corporate IT teams, participate in disaster recovery testing and technical analysis, implement networking and hardware or software upgrades, perform advanced desktop engineering, train and support users, assess product compatibility and asset lifecycle needs, and coordinate compliant asset disposal.

Requirements

High school diploma or equivalent required.
Five years of experience in an IT Support position, preferred, or a combination of Network or Systems Engineering experience and relevant applied experience.
Advanced server, computer networking, and client-server experience in a resort hotel casino environment preferred.
Proficiency managing Active Directory objects for users and computers.
High technical knowledge of installation and connectivity of computer and printer systems, including configuration, maintenance, and support of new and existing solutions.
Strong organizational, analytical, and troubleshooting skills.
Knowledge of advanced computer and multifunction-printer operation and related support and troubleshooting techniques.
Ability to type quickly and accurately, preferably at least 50 words per minute.
Exceptional customer service, verbal and written communication, interpersonal, and telephone etiquette skills; adoption of company core values.
Highly organized, detail-oriented, and able to multitask effectively.
Proficiency with current and various Microsoft Server operating systems and current Office Suite applications.
Demonstrated exceptional decision-making, concern for quality, customer service, results achievement, analytical thinking, problem-solving, communication, and team leadership skills.
Ability to acquire a gaming license, as required.

Nice To Haves

Associate of Applied Science degree in a computer science discipline or comparable level of experience.
Five years of applied experience with current Microsoft Windows operating systems.
Five years of experience working on large-scale infrastructure, enterprise desktop, and server-related projects.
Prior experience with Cisco Ethernet Switches products.
A+ certification, Network+, Cisco Certified Technician, or CCNA certification.
MCSA or MCSE certifications.
ITIL V3 Awareness.
Familiarity with VGA, DVI, HDMI, and Multicast.

Responsibilities

Provide engineering support for Field Engineering, Information Systems, operational and technical support teams, and system users.
Monitor, maintain, provision where applicable, and support networked computers, servers, operating systems, service applications, hardware, and software.
Maintain the stability and integrity of IP voice, data, video, wired and wireless networks, LAN services, connectivity, and low-voltage services.
Provide team leadership, technical oversight, training, and mentorship to Field Engineers.
Provide advanced support to first- and second-level Field Engineers, including troubleshooting, escalation resolution, root-cause analysis, product research, fault isolation, follow-up, and documentation.
Identify, prevent, and resolve network, server, and computer hardware and software failures, and restore configurations with internal or vendor support.
Authorize vendor remote access and confirm its proper disconnection when support work is complete.
Follow safety and security precautions, respond to security vulnerability alerts, and participate in high-priority outage restoration efforts.
Analyze and resolve computer and printer hardware and software problems.
Provide setup and teardown for live performances, including load-in, load-out, and set construction.
Operate and troubleshoot computerized lighting systems and create and control lighting for local and regional acts.
Configure, program, maintain, and operate sound equipment, including mixing boards, amplifiers, audio processors, and wired and wireless microphone systems; provide front- and back-of-house support during performances.
Install and troubleshoot digital signage systems, including indoor and outdoor displays, video walls, projectors, monument signs, and pylon signs.
Perform moves, adds, and changes on traditional, digital, and IP-based phone and voicemail systems.
Record, monitor, track, and document work using the company tracking system.
Certify, test, and terminate network cabling using company-provided tools and test equipment, and identify substandard terminations for repair.
Provide scheduled and escalated on-call support for after-hours issues and resolution.
Install, upgrade, monitor performance, maintain, support, and optimize network hardware, software, and communications links in data centers, communications closets, and training or production environments.
Provide advanced support for the company’s Marketing Media Content Delivery Systems.
Inventory company assets and document stock levels for department visibility.
Monitor and maintain computer and user accounts to ensure appropriate access to software and network applications in accordance with company policies and procedures.
Coordinate installations with departments and provide status updates to property teams and management.
Activate and deactivate smart devices, program and enroll them in the company’s Mobile Device Management System, and provide initial and advanced user training.
Participate in disaster recovery testing and functional and empirical analysis with Corporate IT teams.
Implement network, hardware, and software rollouts and upgrades, including tools used to track and collect computer organizational units.
Perform advanced desktop engineering, including image setup, deployment or moves, user training, and support using company configuration management tools and applications.
Assess product compatibility and flexibility; recommend asset replacement, upgrades, or retirement; and coordinate compliant end-of-life disposal with approved recycling companies.
Perform other duties as required.