Engineer - IT Field Services

United Airlines•Chicago, IL

3d•$73,150 - $95,224

About The Position

This operational support and project leadership position is designed to develop the candidate’s knowledge of United’s best practices, tools, and processes within the Digital Technology – Field Services organization, with mentorship from senior leaders and engineers. The role manages the logistics of small to medium-sized projects, helps coordinate project and resource plans, supports training for airport staff, and ensures the functionality and quality of delivered solutions. Projects may involve LAN, WAN, VoIP, CCTV, A/V technology, mobility platforms, and infrastructure activities that comply with United’s IT critical infrastructure standards. The position interfaces with Field Services, internal and external business partners, and vendors. The engineer oversees Digital Technology projects and technology support for assigned small regional line stations and may support customer service centers, contact centers, and other United facilities. Work includes site walkthroughs and surveys, DT equipment support, preventative maintenance, mobility and network infrastructure support, operational equipment and communication rooms, and base-location inventory and supply storage. The role establishes relationships with station leadership, makes regular station visits, communicates project status and the state of station technology, and completes station visit checklists. Additional duties include system maintenance and administration; diagnostics and imaging of PCs and mobile devices; installation and removal of PC equipment; and helping end users troubleshoot device performance issues. The engineer attends regional project meetings, tracks and analyzes projects, coordinates vendor tasks and reviews deliverables, works with internal and external technology owners and service providers, monitors regional DT stock, maintains warehouse inventory, and ensures MDF and IDF rooms meet established BICSI, EIA, and TIA standards.

Requirements

Bachelor's degree.
At least 2 years of relevant experience.
Strong verbal and written communication skills.
Technical aptitude and ability to learn new technologies.
Experience leading small to mid-size projects.
Ability to communicate solutions to technical and non-technical audiences.
Problem-solving aptitude, including looking beyond the obvious and not stopping at the first answer.
Strong poise in high-pressure environments.
Active commitment to self-development.
Knowledge of low-voltage and fiber standards.

Responsibilities

Manage logistical aspects of small to medium-sized projects and help coordinate project and resource plans.
Support training of airport staff and ensure the functionality and quality of delivered solutions.
Oversee Digital Technology projects and technology support for assigned small regional line stations and other United facilities as assigned.
Conduct site walkthroughs and surveys; provide DT equipment, preventative maintenance, mobility, and network infrastructure support.
Support operational equipment, communication rooms, base-location inventory, and supply storage.
Establish relationships with airport and station leadership, conduct regular visits, communicate project status and technology conditions, and complete station visit checklists.
Perform system maintenance and administration, diagnostics, and imaging of PCs and mobile devices; install and remove PC equipment; assist end users with device performance issues.
Attend regional project meetings and provide project tracking and analysis.
Coordinate vendor tasks and track and review vendor deliverables.
Coordinate activities with internal and external technology owners and service providers, including Network, WAN, WiFi, and Mobility Engineering and electrical contractors.
Monitor regional Digital Technology stock levels and maintain warehouse inventory.
Ensure MDF and IDF rooms conform to BICSI, EIA, TIA, and established enterprise and industry standards.