IT Field Services Technician

Morgan & Morgan, P.A.•Alpharetta, GA

16h•Onsite

About The Position

The Field Services Support Technician delivers white-glove support to employees in their assigned office or region and provides support to employees across the country. The role offers in-person and phone support in a virtual desktop environment, and maintains, installs, and configures IT hardware in the assigned region. The technician performs routine to moderately complex troubleshooting of hardware and software and maintains regional IT hardware inventory. This is a full-time, in-office position requiring access to a vehicle that is insured at all times.

Requirements

At least 2 years of experience in an IT Service Desk role.
Experience with Office 365 and Active Directory Services.
Basic understanding of networking and wiring configurations.
Knowledge of remote access technologies such as VPN, terminal services, and published apps.
Ability to assist others with complex issues professionally.
Ability to manage and prioritize incidents, requests, and tasks.
Strong problem analysis and problem-solving skills.
Excellent written and verbal communication skills.
Resourceful, well organized, highly dependable, efficient, and detail oriented.
Ability to lift and carry up to 50 pounds; stand and walk for extended periods; bend, kneel, climb ladders, work in confined spaces, use hand tools, distinguish cable and wiring colors, and travel to firm locations as needed.
Must have a vehicle that is insured at all times.

Nice To Haves

Preferred experience working with ServiceNow, Salesforce, and VMware.

Responsibilities

Provide friendly, professional on-site support to users in assigned regions.
Create, monitor, track, schedule, update, and close ServiceNow tickets within SLA.
Respond to and resolve tickets escalated from the Service Delivery teams to Field Services.
Collaborate with vendors to resolve issues as necessary.
Maintain, organize, and order IT hardware stock within the assigned region.
Build relationships with local leadership and staff and seek solutions to improve their daily workflow.
Provide in-person and phone support in a virtual desktop environment.
Maintain, install, and configure regional IT hardware.
Troubleshoot hardware and software systems.
Maintain and sustain regional IT hardware inventory.