IT Field Services Technician

Morgan & Morgan, P.A.•St. Louis, MO

2d•Onsite

About The Position

The Field Services Support Technician delivers white-glove IT support to employees in their assigned office or region and to employees across the country. Support is provided in person and over the phone in a virtual desktop environment. The role maintains, installs, and configures IT hardware in the region; troubleshoots hardware and software systems from routine to moderately complex issues; and maintains regional IT hardware inventory. This is a full-time, in-office position in St. Louis, Missouri. The technician must have a vehicle that is insured at all times and travel to firm locations as needed.

Requirements

At least 2 years of experience in an IT Service Desk role.
Experience with Office 365 and Active Directory Services.
Basic understanding of networking and wiring configurations.
Knowledge of remote access technologies, such as VPN, terminal services, and published apps.
Ability to assist others with complex issues professionally.
Ability to manage and prioritize incidents, requests, and tasks.
Strong problem analysis and problem-solving skills.
Excellent written and verbal communication skills.
Resourceful, well organized, highly dependable, efficient, and detail oriented.
Ability to lift and carry up to 50 pounds; stand and walk for extended periods; bend, kneel, climb ladders, work in confined spaces, use hand tools, and distinguish cable and wiring colors.
Must have a vehicle that is insured at all times.

Nice To Haves

Experience working with ServiceNow, Salesforce, and VMware.

Responsibilities

Provide friendly, professional on-site support to users in assigned regions.
Create, monitor, track, schedule, update, and close ServiceNow tickets within SLA.
Respond to and resolve tickets escalated from Service Delivery teams to Field Services.
Collaborate with vendors to resolve issues as necessary.
Maintain, organize, and order regional IT hardware stock.
Build relationships with local leadership and staff and seek solutions to improve their daily workflow.
Maintain, install, and configure IT hardware in the region.
Troubleshoot hardware and software systems, including routine to moderately complex issues.
Provide in-person and telephone user support in a virtual desktop environment.
Travel to firm locations as needed.