IT Field Services Technician

Morgan & Morgan • Alpharetta, GA

5d • Onsite

About The Position

The IT Field Services Technician delivers white-glove support to employees in an assigned office or region and provides support to employees across the country. The role provides in-person and phone support in a virtual desktop environment and maintains, installs, and configures regional IT hardware. The technician troubleshoots hardware and software issues ranging from routine to moderately complex and maintains regional IT hardware inventory. This is a full-time, in-office position requiring a vehicle that is insured at all times.

Requirements

• At least 2 years of experience in an IT Service Desk role.
• Experience with Office 365 and Active Directory Services.
• Basic understanding of networking and wiring configurations.
• Familiarity with remote access technologies such as VPN, terminal services, and published apps.
• Ability to assist others with complex issues professionally.
• Ability to manage and prioritize incidents, requests, and tasks.
• Strong problem analysis and problem-solving skills.
• Excellent written and verbal communication skills.
• Resourceful, well organized, highly dependable, efficient, and detail oriented.
• Must have a vehicle that is insured at all times.
• Ability to lift and carry up to 50 pounds; stand and walk for extended periods; bend, kneel, climb ladders, work in confined spaces, use hand tools, distinguish cable and wiring colors, and travel to firm locations as needed.

Nice To Haves

• Preferred experience working with ServiceNow, Salesforce, and VMware.

Responsibilities

• Provide friendly, professional on-site support to users in assigned regions.
• Create, monitor, track, schedule, update, and close tickets in ServiceNow within SLA.
• Respond to and resolve tickets escalated from Service Delivery teams to Field Services.
• Collaborate with vendors to resolve issues as needed.
• Maintain, organize, and order regional IT hardware stock.
• Build relationships with local leadership and staff and seek solutions to improve their daily workflow.

Benefits

• Medical insurance
• Dental insurance
• 401(k) plan
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed