IT Field Engineer

DPR Construction•Raleigh-Durham - Office & Warehouse, NC

1d•Onsite

About The Position

The IT Field Engineer deploys, supports, and maintains standardized technology environments at job sites and offices. The role implements Meraki network equipment, conference room systems, and endpoint configurations in accordance with enterprise standards. Based at an office in Raleigh-Durham, North Carolina, the position supports the local Business Unit and surrounding job sites, with travel between locations as required. It is an on-site position with no remote or hybrid option, and includes a company vehicle for commuting to and from work locations. The role provides hands-on technical support for end-user and field technologies, including laptops, mobile devices, conference room technology, printers, peripherals, and related systems. The IT Field Engineer works with project teams and regional leadership to address technology needs for mobilizations, site changes, workforce growth, and ongoing operations, while owning technical issues through resolution and coordinating with other IT teams or vendors as needed.

Requirements

2–4 years of experience in IT field support, networking, or systems administration.
Successful completion of a background check is required.
Ability to lift 50 lbs.
Ability to travel between the Raleigh-Durham office and surrounding job sites as required.

Nice To Haves

Associate’s degree in information technology, computer science, or a related field, or equivalent experience.
Networking or IT service management certification.

Responsibilities

Deploy and configure jobsite network equipment and connectivity solutions.
Install and maintain field hardware, workstations, mobile devices, and site infrastructure.
Troubleshoot and resolve site-level technical issues according to service standards.
Maintain asset tracking, recovery, and documentation within established systems.
Support project startup and closeout technology requirements.
Coordinate escalations with Infrastructure and Service Delivery teams.
Ensure field environments adhere to enterprise security and configuration standards.
Provide hands-on technical support for end-user and field technologies, including laptops, mobile devices, conference room technology, printers, peripherals, and related systems.
Install, configure, and troubleshoot networking technologies, including firewalls, switches, access points, VLANs, DHCP/DNS, and other jobsite network infrastructure.
Own technical issues through resolution, including troubleshooting, escalation, and coordination with other IT teams or vendors as needed.
Partner with Business Unit and project team leadership to support technology needs associated with mobilizations, site changes, workforce growth, and ongoing operations.
Build strong relationships with project teams, regional leadership, and other business partners by providing responsive support and taking ownership of the overall technology experience.