Field IT & Network Engineer

PopStroke Entertainment Group•Plano, TX

About The Position

At PopStroke, the Field IT & Network Engineer works with state-of-the-art entertainment technology in the golf and entertainment industry. The role manages IT systems and deploys hardware, network infrastructure, and other technology solutions to enhance the guest experience. As part of the venue technology team, this position helps shape PopStroke’s technology and growth. The role supports IT systems and networks for the Dallas corporate office and venues nationwide. It includes hands-on installation of cabling, wireless, and network infrastructure, and collaboration with teams across the company to establish processes and systems that support growth. The position is full-time and exempt, based in Plano/Dallas, Texas, with travel to venues throughout the United States. Travel may be local, regional, and nationwide, up to 60% of the time.

Requirements

Hands-on experience with low-voltage Cat6 cabling, including running, terminating, and testing cable.
Experience racking and stacking network equipment and installing wireless access points.
Experience managing and supporting Microsoft 365 and/or Google Workspace across an organization.
Ability to configure and support Okta and set up SSO integrations.
Experience deploying, managing, and troubleshooting Windows and Mac computers with RMM/MDM tools such as Kandji or NinjaOne.
Experience implementing and testing highly available networks with automatic failover between multiple ISPs.
Experience with Cisco Meraki and Cisco Catalyst, including Layer 2/Layer 3, VLAN design, routing, and switching.
Experience with network security, including Meraki MX, VPNs, ACLs, IDS/IPS, and network segmentation.
Experience using vulnerability scanning tools to find and fix system and network issues.
Experience with VLANs, Wi-Fi configuration, and dynamic and static IPs for venue equipment.
Familiarity with Ubiquiti and other Wi-Fi platforms in large-scale wireless deployments.
Ability to configure, install, and support cloud VoIP services and handsets.
Experience maintaining hardware, including servers, storage, and networking equipment.
Familiarity with endpoint security platforms, SIEM systems, and advanced threat protection.
Knowledge of IT compliance, risk management, and data privacy regulations.
Ability to configure and manage ITSM tools such as Jira Service Management.
Experience working with outside vendors and service providers.
Strong troubleshooting, documentation, and communication skills.
Attention to detail and ability to work independently and as part of a team.
Ability to prioritize, control costs, and meet timelines and budgets.
Ability to thrive in a fast-paced environment involving multiple site rollouts, after-hours support, and frequent overnight travel.
Ability to use hand and power tools and test equipment.
Valid driver's license and reliable transportation.
Ability to lift and carry up to 50 lbs, stand, walk, climb ladders, reach, stoop, kneel, crouch, or crawl, and talk and hear.

Nice To Haves

Background in AV systems, POS, or IoT integrations in hospitality or entertainment venues.
Experience in multi-unit environments such as hospitality, retail, or sports entertainment.
Certifications such as CCNP Enterprise, CCNP Security, Meraki CMSS, CompTIA Security+, or CISSP.
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.

Responsibilities

Provide day-to-day IT support for the Dallas corporate office, including users, devices, and networks.
Travel to venues to install and terminate low-voltage Cat6 cabling, run Ethernet, mount and configure wireless access points, and rack and stack network equipment.
Manage and support IT tools and services, including Microsoft 365, Okta, and Slack.
Support and execute IT projects that align infrastructure with current and future business needs.
Deploy and maintain remote monitoring and management (RMM), mobile device management (MDM), and endpoint security solutions.
Support procurement and provisioning of computers and other technical hardware.
Handle help desk requests and account provisioning, and automate tasks across systems and applications where possible.
Set up and maintain real-time monitoring and alerting for critical infrastructure, including Meraki Dashboard and SNMP tools.
Help design, deploy, and manage network environments across multiple sites, including firewalls, switches, VPNs, and wireless systems.
Perform on-site installations, upgrades, and validation testing at new and existing venues.
Source and configure primary and backup internet connections from fiber, coaxial, and cellular providers.
Build and maintain a knowledge base for technology systems and tools.
Provide weekend, holiday, and after-hours support when needed.
Travel locally, regionally, and nationwide up to 60% of the time.
Perform other duties as assigned.