Engineer, IT Network

Nexstar Media Group, Inc.•Charlotte, NC

About The Position

The IT Systems & Network Engineer provides day-to-day support, maintenance, troubleshooting, and operation of information technology and related broadcast systems within the facility. This hands-on role emphasizes end-user support, hardware break/fix, Microsoft technologies, network connectivity, and general IT infrastructure. The engineer works closely with the station’s Engineering team and supports technology used in newsroom, production, and broadcast operations. The successful candidate will be a well-rounded IT professional comfortable troubleshooting end-user issues, hardware failures, network switches, servers, Microsoft 365, and specialized broadcast-connected systems. Broadcast television experience is beneficial but not required; a strong IT foundation and willingness to learn broadcast technologies can be sufficient. The position involves occasional evening, weekend, or extended-hour work for maintenance, upgrades, outages, major events, or other operational needs. It also requires the ability to safely lift, carry, move, and position equipment weighing 50 pounds or more.

Requirements

Strong hands-on hardware troubleshooting and break/fix skills.
Strong Windows desktop and end-user support experience.
Working knowledge of Microsoft 365 / Office 365.
Experience supporting Microsoft Windows environments.
Experience with Microsoft Intune and on-premises Active Directory.
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, Ethernet, and network troubleshooting.
Ability to troubleshoot problems methodically.
Strong customer service and interpersonal skills.
Excellent written and verbal communication skills.
Strong organizational and time-management skills.
Ability to prioritize multiple technical issues in a fast-paced operational environment.
Ability to independently research problems, learn unfamiliar technologies, and work with vendors or other technical resources when necessary.
Ability to safely lift, carry, move, and position equipment weighing 50 pounds or more as required.
Approximately 3–5 years of hands-on IT support, systems support, network support, or related technical experience is preferred.
A degree in Computer Science, Information Technology, Engineering, or a related field is preferred but not required; relevant certifications, military technical experience, vocational training, or demonstrated professional IT experience may substitute for formal education.

Nice To Haves

Industry certifications are strongly preferred and may include CompTIA A+, CompTIA Network+, CompTIA Server+, Microsoft certifications related to Microsoft 365, Windows, Endpoint Management, Intune, Azure, or related technologies, and Cisco certifications or equivalent Cisco networking experience.
Equivalent hands-on professional experience may be considered in place of certifications.
Experience with Microsoft Intune, Active Directory, Windows Server, Microsoft 365 administration, Webex Calling / cloud-based VoIP, Cisco IOS switching, Juniper networking environments, virtualization technologies, server and storage hardware, or IT service management / ticketing platforms.
Familiarity with OBS Studio and/or vMix.
Previous experience in television broadcasting, broadcast engineering, media production, newsroom technology, or similar environments.
Experience with broadcast automation, routing, storage, newsroom, editing, production, or related broadcast systems.
Experience within a television station, broadcast facility, media organization, or other 24/7 operational environment.
A strong troubleshooting mindset, willingness to learn, good communication skills, and a “can do” attitude.

Responsibilities

Provide hands-on end-user technical support and hardware/software break-fix support throughout the organization.
Configure, deploy, maintain, and troubleshoot Windows workstations and laptops.
Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
Support Microsoft Intune endpoint management and on-premises Active Directory.
Support Windows Server environments, including basic administration, troubleshooting, patching, file services, permissions, and general server operations.
Troubleshoot TCP/IP, DNS, DHCP, VLAN, Ethernet, wireless, and general network connectivity issues.
Perform basic Cisco IOS network-switch configuration and troubleshooting, including switchport configuration, access VLAN assignments, interface status and error troubleshooting, configuration review, and use of common show and configuration commands.
Provide basic troubleshooting and support in environments containing Juniper network equipment.
Support cloud-based Webex Calling / VoIP systems, including phones, user configuration, basic troubleshooting, and connectivity issues.
Support physical network connectivity, patch panels, structured cabling, fiber connections, RJ45 cabling, and related infrastructure.
Maintain appropriate security, access controls, system configuration, endpoint protection, and data privacy practices.
Document system configurations, troubleshooting procedures, equipment changes, and technical solutions.
Manage and maintain the organization's IT service management/ticketing system and associated support workflows.
Work with Engineering, News, Production, Sales, and other departments to identify technology requirements and resolve operational issues.
Support specialized broadcast technology with assistance from Engineering staff and vendors as appropriate.
Read and interpret technical documentation, network diagrams, equipment manuals, and basic schematic drawings.
Assist vendors and other technical personnel with troubleshooting, installation, upgrades, and system maintenance.
Participate in planned maintenance, system upgrades, technology deployments, and infrastructure projects.
Respond to system outages and critical technology issues when required.
Work occasional evenings, weekends, or extended hours for maintenance, upgrades, outages, major events, or other operational requirements.