Field Service Engineer - Little Rock, AR

Danaher•Little Rock, AR

1d•Remote

About The Position

The Field Service Engineer is part of Beckman Coulter Diagnostics’ Service Organization, based in Little Rock, Arkansas, and works remotely from home while servicing an assigned geography. Reporting to the Field Service Supervisor, this role ensures optimal performance of Beckman Coulter equipment across the Automation, Chemistry, and Immunoassay product lines. Working independently, the engineer troubleshoots, installs, performs preventive maintenance on, and repairs equipment. The role includes providing customer service and product training, maintaining accurate service documentation, ordering repair parts, following cycle times, and using business systems to plan service calls and advance team goals. The engineer also works with internal and external stakeholders and helps train newer Field Service Engineers. The position involves travel within the assigned geography and periodic travel to other areas, including overnight travel.

Requirements

Associate’s degree, military experience, or equivalent experience; applicable military experience is considered on a case-by-case basis.
At least 1 year of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
Current valid driver’s license and a good driving record over the last three years.
Ability to travel within an assigned geography and periodically to other areas, including overnight travel.
Ability to lift, lower, and carry up to 50 pounds unassisted.
Ability to frequently bend, stoop, twist, turn, crouch or crawl, push or pull, and sit or stand for extended periods.
Ability to reach at, above, and below shoulder level; flex and extend the neck; and use good hand and finger dexterity.

Nice To Haves

2 or more years of experience in advanced troubleshooting, installation, validation, preventive maintenance, modifications, and/or service repair.
Experience developing positive business relationships with internal and external stakeholders to increase customer satisfaction and support long-term retention.
A technical college major such as biomedical, engineering, or a related field.

Responsibilities

Troubleshoot, install, perform preventive maintenance on, and repair Beckman Coulter equipment independently.
Provide excellent and efficient service to customers and deliver technical training on products.
Maintain accurate customer service logs and internal service records.
Order repair parts and adhere to cycle times.
Use OBI, Salesforce, and SharePoint for service call planning and advancing team goals.
Engage with internal and external stakeholders to understand and meet their requirements.
Help train newer Field Service Engineers.
Travel within an assigned geography and periodically to other areas, including overnight travel.