Field Service Engineer - Simpson

Norican Group • Naperville, IL

1d

About The Position

The Field Service Engineer is responsible for commissioning and servicing Simpson-supplied equipment at customer sites. The role includes commissioning new equipment, providing technical support and troubleshooting existing equipment, communicating equipment status to internal Simpson departments and customers, and providing telephone support for Field Service. The position works under limited supervision in an automated environment and requires travel throughout the Americas, Asia, and Europe.

Requirements

• Bachelor’s degree in Engineering or Engineering Technology, or equivalent experience.
• Experience in an industrial environment with responsibility for industrial machine maintenance and commissioning.
• Valid driver’s license and good driving record.
• Proficiency in Microsoft Office, including Outlook.
• Willingness to train and learn the AX ERP system.
• Knowledge and aptitude in electrical, mechanical, PLC, pneumatic, and hydraulic systems.
• Proficiency in blueprint reading and interpretation, and understanding of basic Geometric Dimensioning and Tolerancing (GD&T) terminology.
• Ability to lift up to 40 pounds and work in a foundry setting.
• Must be authorized to work for any employer in the U.S.

Nice To Haves

• Foundry experience.

Responsibilities

• Commission new equipment.
• Troubleshoot and repair equipment.
• Interact professionally with customers to determine their needs and communicate strategies and steps to resolve requests.
• Document service activities, including repairs, maintenance, and customer interactions, as needed.
• Comply with Norican’s Environmental, Health and Safety (EHS) requirements and other applicable federal, state, and local EHS requirements.
• Supervise projects and contractors as needed.
• Complete continuing education and certifications to maintain current technical knowledge of equipment lines.
• Submit expense reports accurately and on time.
• Provide technical support and troubleshooting for existing equipment, including telephone support for Field Service.
• Communicate equipment status to internal Simpson departments and customers.

Benefits

• Competitive health insurance options
• Employer-paid short-term and long-term disability coverage
• Employer-paid life insurance
• Employer-paid critical illness and accidental coverage
• 401(k) with employer match
• Paid vacation and sick time
• Paid holidays
• Annual bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level