LCMS Field Service Engineer 1

Thermo Fisher Scientific • Waltham, MA

2d

About The Position

As part of Thermo Fisher Scientific, the Field Service Engineer helps ensure sophisticated scientific instruments operate at peak performance. The role represents the company by delivering technical service and building customer relationships. Responsibilities include installing, maintaining, and qualifying high-value analytical instruments, including chromatography systems and mass spectrometers, to support customers' research and innovation.

Requirements

• Bachelor's degree; some prior experience is expected.
• Strong electronics and mechanical aptitude, including the ability to diagnose issues down to the component level.
• Excellent customer service skills and a professional demeanor.
• Strong verbal and written communication skills.
• Fluency in English.
• Problem-solving capabilities and analytical thinking.
• Proficiency with Windows operating systems, MS Office, and service management software.
• Ability to read and interpret technical diagrams, schematics, and documentation.
• Valid driver's license and ability to travel 50–75%.
• Physical ability to lift up to 50 lbs and stand for extended periods.
• Availability to work flexible hours and respond to emergency service calls.
• Ability to obtain necessary credentials to access customer facilities.
• Strong organizational and time-management skills.
• Ability to work collaboratively and independently.

Nice To Haves

• Experience installing, troubleshooting, and repairing sophisticated analytical instruments.
• A degree in electrical, electronics, mechanical, or biomedical engineering, or a related scientific field.
• Advanced degrees or specialized certifications.
• Experience with ultra-high vacuum systems and high-voltage equipment.
• Additional language skills.

Responsibilities

• Install, maintain, and qualify chromatography systems, mass spectrometers, and other analytical instruments.
• Provide technical service to customers and help ensure instruments operate at peak performance.
• Build and maintain strong customer relationships.
• Respond to emergency service calls as needed.

Benefits

• National medical, dental, and vision plans, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off and 10 paid holidays annually.
• Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance, and short- and long-term disability coverage.
• 401(k) retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP), with eligible colleagues able to purchase company stock at a discount.
• Potential eligibility for a variable annual bonus based on company, team, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level