LCMS Field Service Engineer 1
About The Position
As part of Thermo Fisher Scientific, the Field Service Engineer supports the company’s mission to help customers advance science and make the world healthier, cleaner, and safer. The role represents the company by providing technical service and building strong customer relationships. The engineer installs, maintains, and qualifies high-value analytical instruments, including chromatography systems and mass spectrometers, and helps ensure they operate at peak performance. The position is based in a laboratory environment and involves adherence to Good Manufacturing Practices (GMP) safety standards, use of personal protective equipment, and work with hazardous or toxic materials. The schedule is standard Monday through Friday, with flexible hours and emergency service calls also required. Travel may be up to 50–75%.
Requirements
- Bachelor’s degree; some prior experience is expected.
- Strong electronics and mechanical aptitude, including the ability to diagnose issues down to the component level.
- Excellent customer service skills and a professional demeanor.
- Strong verbal and written communication abilities.
- Fluency in English.
- Problem-solving capabilities and analytical thinking.
- Proficiency with Windows operating systems, MS Office, and service management software.
- Ability to read and interpret technical diagrams, schematics, and documentation.
- Valid driver’s license and ability to travel up to 50–75%.
- Physical ability to lift up to 50 lbs. and stand for extended periods.
- Availability to work flexible hours and respond to emergency service calls.
- Ability to obtain necessary credentials to access customer facilities.
- Strong organizational skills and effective time management.
- Collaborative mindset and ability to work independently.
- Adherence to GMP safety standards and ability to work with required PPE and hazardous or toxic materials.
Nice To Haves
- Experience installing, troubleshooting, and repairing sophisticated analytical instruments.
- Engineering (Electrical, Electronics, Mechanical, Biomedical) or a related scientific field of study.
- Advanced degrees or specialized certifications.
- Experience with ultra-high vacuum systems and high-voltage equipment.
- Additional language skills.
Responsibilities
- Install, maintain, and qualify analytical instruments, including chromatography systems and mass spectrometers.
- Ensure scientific instruments operate at peak performance.
- Deliver technical service to customers and build strong customer relationships.
- Diagnose and resolve instrument issues, including troubleshooting and repair.
- Respond to emergency service calls as needed.
- Travel to customer facilities and obtain the credentials necessary to access them.
Benefits
- Choice of national medical and dental plans and a national vision plan, including health incentive programs.
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
- At least 120 hours of paid time off (PTO).
- 10 paid holidays annually.
- Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
- Accident and life insurance.
- Short- and long-term disability in accordance with company policy.
- 401(k) U.S. retirement savings plan.
- Employees’ Stock Purchase Plan (ESPP), allowing eligible colleagues to purchase company stock at a discount.
- Potential variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
