Field Service Engineer III (LCMS) - MD/DC

Thermo Fisher Scientific • Rockville, MD

12d • $40 - $50 • Remote

About The Position

Thermo Fisher Scientific is hiring a Field Service Engineer III to provide hands-on field service support for Chromatography and Mass Spectrometry products and manage customer relationships. The work includes installation, repairs, preventative maintenance, instrument qualification, and customer training, with the goal of maintaining equipment performance and delivering a positive customer experience.

This is a remote role based in the Maryland/DC region, with up to 75% travel within the designated territory. Relocation assistance is not provided. The role follows a standard Monday–Friday schedule and requires compliance with Good Manufacturing Practices (GMP) and safety standards. Work may take place in offices and laboratory environments, with some PPE required.

The position requires a bachelor's degree in analytical chemistry, engineering, physics, or an equivalent field plus at least five years of hands-on experience installing, troubleshooting, and repairing LC/MS instruments; alternatively, an advanced degree with relevant experience. The candidate must be legally authorized to work in the United States without sponsorship, pass a comprehensive background check and drug screen, and meet customer and site-specific identification, screening, and security-access requirements for government customer sites.

The estimated hourly pay range for this position in Maryland is $40.06–$50.48. The role may also be eligible for a variable annual bonus based on company, team, and/or individual performance. Thermo Fisher Scientific offers a benefits package that includes medical, dental, and vision plans; employee assistance and family support programs; commuter benefits; tuition reimbursement; paid time off and holidays; paid parental leave; insurance and disability coverage; a 401(k) retirement savings plan; and an employee stock purchase plan.

Requirements

• Bachelor’s degree in analytical chemistry, engineering, physics, or equivalent, plus at least five years of hands-on technical experience installing, troubleshooting, and repairing LC/MS instruments; alternatively, an advanced degree with relevant experience.
• Strong electronics and mechanical troubleshooting skills, including the ability to diagnose issues to component level.
• Ability to read and interpret technical documentation and schematics.
• Experience documenting service activities and preparing detailed reports.
• Ability to effectively train and support customers with equipment operation.
• Adherence to safety protocols and quality standards.
• Demonstrated success meeting customer satisfaction goals.
• Excellent written and verbal customer service and communication skills.
• Strong organizational and time-management capabilities.
• Strong problem-solving abilities and capacity to work independently.
• Proficiency with Microsoft Office and service management software.
• Physical ability to lift up to 50 lbs. and work in various laboratory environments.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must pass a comprehensive background check and drug screen.
• Must meet applicable customer and site-specific identification, screening, and security-access requirements for regular access to government customer sites.

Nice To Haves

• Experience with ultra-high vacuum systems and high-voltage equipment.

Responsibilities

• Install, provide preventative maintenance for, repair, and train customers on Chromatography and Mass Spectrometry products in a professional, reliable, and customer-oriented manner.
• Meet customer service-level agreement (SLA) and internal key performance indicator (KPI) objectives.
• Ensure customer satisfaction across all service activities.
• Share product service and application knowledge and standard approaches with colleagues, and contribute to the knowledge base to improve work efficiency and effectiveness.
• Assist the Commercial Team with technical information, training, and demonstrations.
• Accurately document field service activities, including installation and service work reports, and submit them promptly through the required system.

Benefits

• Choice of national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off (PTO) and 10 paid holidays annually.
• Paid parental leave, including three weeks for bonding and eight weeks for caregiver leave.
• Accident and life insurance, and short- and long-term disability coverage in accordance with company policy.
• Competitive 401(k) U.S. retirement savings plan.
• Employee Stock Purchase Plan offering eligible colleagues the opportunity to purchase company stock at a discount.
• Potential eligibility for a variable annual performance bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior