Customer Service Representative Floater - MD/DC

EagleBank • Washington, DC

11d • $20 - $28 • Onsite

About The Position

EagleBank is hiring a Customer Service Representative for its MD/DC floating team. The role establishes, retains, and deepens relationships with new and existing clients by providing professional, effective service and resolving client issues. It processes teller transactions, balances cash, and uses knowledge of bank products and services to address basic requests and direct more complex matters to the appropriate colleagues or departments. The representative also contacts clients to identify additional banking needs, support cross-selling goals, and strengthen relationships, while complying with applicable policies, procedures, rules, regulations, and training requirements.

The position is based at a home branch and covers other branches as needed, including Shady Grove, Park Potomac, Twinbrook, Silver Spring, Bethesda, Chevy Chase, Gallery Place, K Street, and McPherson. Minimal-notice travel to any branch may be required. The role is 100% on-site, and reliable private transportation is required. After six months in the floating pool, the employee may apply to other positions.

EagleBank describes itself as a values-driven organization focused on relationships, inclusion, equity, and respect. Its Community Banking division includes the branch network and Customer Care Center and supports business and personal banking for people who own businesses in the DMV region.

Requirements

• Personal vehicle required.
• High school diploma or equivalent.
• One year of cash-handling experience.
• Two years of experience with platform, account opening, servicing, or closing, or equivalent internal EagleBank branch banking experience.
• Knowledge of platform and teller systems.
• Professionalism with internal and external customers.
• Knowledge of deposit products and services.
• Knowledge of banking regulations, policies, and procedures.
• Basic knowledge of Microsoft Office products.

Responsibilities

• Establish, retain, and deepen relationships with new and existing clients.
• Provide quality service to internal and external clients through effective, professional written and verbal communication.
• Process teller transactions and balance cash accurately and efficiently.
• Resolve basic service issues using knowledge of bank products and services, and refer complex requests to appropriate colleagues or departments.
• Maintain strong knowledge of platform and teller systems.
• Proactively and reactively contact clients to identify additional banking needs, strengthen relationships, and meet cross-sell goals.
• Serve as the main point of contact for client problem resolution.
• Comply with policies, procedures, rules, and regulations, and complete required training.
• Work at a base branch and cover other specified MD/DC branches as needed.

Benefits

• Maternity and parental leaves.
• Wellness discounts.
• Healthcare premium sharing.
• Employer funding in a Health Savings Account.
• 100% 401(k) matching up to 4%.
• Premium pay and mileage reimbursements beyond regular commuting.
• Resource groups, mentorship programs, community service, and scholarship opportunities for continued education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED