Customer Service Representative- Floater

WaFd Bank•Tigard, OR

4d•$18 - $25

About The Position

WaFd Bank is hiring a Customer Service Representative (CSR) to support customers and business clients in its branches. The CSR provides a positive first impression through friendly, courteous service and completes banking transactions efficiently and accurately. The position calls for an outgoing, personable approach to building rapport with clients, careful attention to detail, technical adaptability, and adherence to bank policies and applicable federal regulations. The role also reflects WaFd Bank’s values of integrity, teamwork, ownership, simplicity, discipline, service, and kindness. The posting promotes Monday-through-Friday work hours with weekends off and opportunities for career growth.

Requirements

High school diploma or approved equivalent.
Basic math skills, 10-key, and keyboarding skills.
Proficiency with standard Microsoft Office tools, including Excel, Word, Teams, and Outlook.
Well-developed smartphone and digital-channel skills.
Strong organization and communication skills, with a personable attitude.
Previous work experience in retail, consumer service delivery, or client relations.
Integrity and a strong work ethic.
Outgoing and personable approach, with the ability to talk with clients and build rapport.
Attention to detail and commitment to accurate service.
Technical aptitude to use multiple computer systems and adapt to change.

Responsibilities

Provide friendly and courteous service to clients and create a positive first impression in the branch.
Perform banking transactions efficiently and accurately.
Build rapport and relationships with clients.
Follow bank policies and procedures intended to comply with federal regulations, including the Bank Secrecy Act, USA Patriot Act, and OFAC regulations.
Reflect WaFd Bank’s corporate values and ethics, including integrity, teamwork, ownership, simplicity, discipline, service, and kindness.