Customer Service Representative Floater - VA/DC

EagleBank • Washington, DC

11d • $20 - $28 • Onsite

About The Position

EagleBank is seeking a Customer Service Representative for its VA/DC floating team. The role establishes, retains, and deepens relationships with new and existing clients by providing professional service and resolving client issues. It processes teller transactions, balances cash, answers basic questions about bank products and services, and refers more complex requests to appropriate colleagues or departments. The representative uses platform and teller systems and contacts clients to identify additional banking needs and support cross-sell goals.

The position is based at a branch and covers Tysons Corner, Ballston, Fairfax, Gallery Place, K Street, and McPherson as needed, potentially with minimal notice. It requires 100% on-site work and reliable private transportation. Additional premium pay and mileage reimbursements beyond regular commuting are provided. After six months in the floating pool, employees may apply to other positions.

EagleBank describes itself as a values-driven organization focused on relationships, inclusion, equity, and respect. Its Community Banking division includes the branch network and Customer Care Center and provides commercial clients with services such as new account setup and maintenance, cash management products, and in-person assisted and automated transaction services.

Requirements

• Personal vehicle required.
• High school diploma or equivalent.
• One year of cash-handling experience.
• Two years of experience with platform, opening, servicing, or closing accounts, or equivalent internal EagleBank branch banking experience.
• Knowledge of platform and teller systems.
• Professionalism with internal and external customers.
• Knowledge of deposit products and services.
• Knowledge of banking regulations, policies, and procedures.
• Basic knowledge of MS Office products.

Responsibilities

• Establish, retain, and deepen relationships with new and existing clients.
• Provide quality service to internal and external clients through effective, professional written and verbal communication.
• Process teller transactions and balance cash accurately and efficiently.
• Resolve basic service issues using working knowledge of basic bank products and services, and refer more complex requests to appropriate colleagues or departments.
• Maintain strong knowledge of platform and teller systems.
• Proactively and reactively contact clients to identify additional banking needs, strengthen client relationships, and meet cross-sell goals.
• Serve as the main point of contact for client problem resolution.
• Comply with policies, procedures, rules, and regulations, and complete training requirements as warranted for the position.
• Cover the assigned branches as needed.

Benefits

• Additional premium pay and mileage reimbursements beyond regular commuting.
• Maternity and parental leaves.
• Wellness discounts.
• Healthcare premium sharing.
• Employer funding in an HSA account.
• 100% 401(k) matching up to 4%.
• Employee resource groups, mentorship programs, community service, and scholarship opportunities for continued education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED