Customer Service Representative - DC
Verida Inc•Washington, DC
•Onsite
About The Position
This position is responsible for ensuring that consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services. The role is on-site in the District of Columbia.
Requirements
- Excellent communication skills.
- Basic computer and typing skills.
- Type 30 words per minute.
- Customer service experience.
- Ability to work in a busy environment.
- Ability to work independently or with a team.
- High school graduate or equivalent.
Responsibilities
- Assist callers efficiently and politely, courteously, and professionally.
- Conduct appropriate screening and eligibility functions.
- Obtain correct information to schedule appropriate modes of transportation.
- Maintain current knowledge of local operating transportation policies.
- Use trip scheduling and dispatch software accurately and effectively.
- Maintain confidentiality of client, company, and employee information.
- Communicate with facilities and/or providers as necessary to support efficient transportation services.
- Coordinate urgent care and/or discharges with the Trip Validation Specialist.
- Keep the Supervisor informed about scheduling and/or service delivery problems.
- Complete all required records and reports.
- Use telecommunications systems effectively.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
