Customer Service Representative Floater - VA/DC

EagleBank • Washington, DC

9d • Onsite

About The Position

EagleBank is seeking a Customer Service Representative for its VA/DC floating team. The role establishes, retains, and deepens relationships with new and existing clients by providing professional service and support. It processes teller transactions, balances cash, resolves basic service issues, and refers more complex requests to the appropriate colleagues or departments. The representative serves as a main point of contact for client problem resolution and contacts clients to identify additional banking needs and meet cross-sell goals.

The position is based at a branch and provides coverage as needed at Tysons Corner, Ballston, Fairfax, Gallery Place, K Street, and McPherson. It requires 100% on-site work, face-to-face interaction, reliable private transportation, and the ability to travel to branches with minimal notice. The projected hourly pay range is $20.05 to $28.26, with additional premium pay and mileage reimbursement beyond regular commuting. After six months in the floating pool, employees may apply to other positions.

Requirements

• High school diploma or equivalent.
• Personal vehicle required.
• One year of cash-handling experience.
• Two years of experience with platform services, opening, servicing, or closing accounts, or equivalent internal EagleBank branch-banking experience.
• Knowledge of platform and teller systems.
• Professionalism with internal and external customers.
• Knowledge of deposit products and services.
• Knowledge of banking regulations, policies, and procedures.
• Basic knowledge of Microsoft Office products.

Responsibilities

• Establish, retain, and deepen relationships with new and existing clients.
• Provide quality service to internal and external clients through effective, professional written and verbal communication.
• Process teller transactions and balance cash accurately and efficiently.
• Resolve basic service issues using knowledge of bank products and services, referring complex requests to appropriate colleagues or departments.
• Maintain strong knowledge of platform and teller systems.
• Proactively and reactively contact clients to identify additional banking needs, strengthen relationships, and meet cross-sell goals.
• Serve as the main point of contact for client problem resolution.
• Comply with policies, procedures, rules, and regulations, and complete required training.
• Cover the designated VA/DC branches as needed.

Benefits

• Additional premium pay and mileage reimbursement beyond regular commuting.
• Maternity and parental leaves.
• Wellness discounts.
• Healthcare premium sharing.
• Employer funding in an HSA account.
• 100% 401(k) matching up to 4%.
• Employee resource groups, mentorship programs, community service, and scholarship opportunities for continued education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED