Field Service Engineer (Field Based) Frederick, MD

Becton Dickinson Medical Devices•Durham, NC

2d•Onsite

About The Position

BD Parata is seeking a field-based engineer in the Frederick, Maryland regional area to provide technical service and support for pharmacy automation products. This customer-facing role travels throughout an assigned territory and serves as a primary technical resource for customers, helping maximize equipment performance, reliability, and uptime. It suits someone who enjoys troubleshooting complex electromechanical systems, working independently, and delivering strong customer service. Work is performed primarily in pharmacy and healthcare environments. The role requires daily vehicle travel throughout the territory and occasional air and overnight travel. The position participates in on-call, weekend, holiday, and overtime coverage as business needs require. It is field-based; the posting notes that workplace arrangements for remote or field-based positions differ from the general office-presence expectations. The compensation range is $25.50–$40.80 USD per hour. BD describes a comprehensive rewards and benefits program, with benefits that may include health, retirement, work-life, family-support, and leave programs.

Requirements

High school diploma or GED and at least 3 years of experience in field service, technical support, maintenance, automation, military technical service, or a related technical field.
Strong troubleshooting skills involving mechanical, electrical, computer, and networking systems.
Proficiency with Microsoft Windows and Microsoft Office applications.
Working knowledge of networking fundamentals, including routers, switches, IP connectivity, and network diagnostics.
Experience configuring, maintaining, or supporting computer hardware and software environments.
Strong mechanical aptitude and ability to diagnose, repair, disassemble, and reassemble complex electromechanical equipment.
Valid driver's license and ability to travel extensively throughout the territory.

Nice To Haves

Associate's degree or equivalent experience in a STEM, technical, or engineering-related field.
Experience supporting healthcare technology, laboratory systems, robotics, automation, industrial equipment, or other complex electromechanical systems.
Prior customer-facing technical service experience.
Military electronics, biomedical equipment, industrial maintenance, robotics service, field service engineering, automation, or pharmacy automation experience.

Responsibilities

Deliver customer service and technical support at customer locations.
Troubleshoot, diagnose, repair, and maintain pharmacy automation equipment, software, and network-connected systems.
Perform preventive maintenance and proactive service activities to maximize performance and uptime.
Train customers on equipment operation, best practices, and routine maintenance.
Respond to service requests within established service-level agreements.
Collaborate with regional and national service teams to resolve complex technical issues.
Support installation and implementation of new automation systems as needed.
Document service activities, findings, and resolutions using Salesforce Field Service Lightning.
Provide product feedback and field insights to management and engineering teams.
Travel throughout the assigned territory, including occasional overnight travel.
Participate in on-call, weekend, holiday, and overtime coverage as business needs require.