Field Service Engineer III (LCMS) - MD/DC

Thermo Fisher Scientific • Rockville, MD

11d • Remote

About The Position

Thermo Fisher Scientific is hiring a Field Service Engineer III to provide hands-on field service support for Chromatography and Mass Spectrometry products and manage customer relationships. The role includes installing, repairing, maintaining, and qualifying instruments, as well as supporting customers to ensure equipment performance, efficiency, and a positive service experience.

This is a remote position based in the Maryland/DC region, with up to 75% travel within the designated territory. Relocation assistance is not provided. The position follows a standard Monday–Friday schedule and involves work in office and laboratory environments, adherence to Good Manufacturing Practices (GMP) safety standards, and use of personal protective equipment as required.

The position requires a bachelor’s degree in analytical chemistry, engineering, physics, or an equivalent field and at least five years of relevant hands-on technical experience, or an advanced degree with relevant experience. The role also requires authorization to work in the United States without sponsorship, successful completion of a background check and drug screen, and the ability to satisfy applicable identification, screening, and security access requirements for government customer sites.

The estimated hourly pay range for this position in Maryland is $40.06–$50.48. The position may also be eligible for a variable annual bonus. Thermo Fisher Scientific offers a benefits package that includes medical, dental, and vision plans; assistance and family support programs; paid time off and holidays; paid parental leave; insurance and disability coverage; retirement savings programs; and an employee stock purchase plan.

Requirements

• Bachelor’s degree in analytical chemistry, engineering, physics, or equivalent, with at least five years of hands-on technical experience installing, troubleshooting, and repairing LC/MS instruments; alternatively, an advanced degree with relevant experience.
• Strong electronics and mechanical troubleshooting skills, including the ability to diagnose issues to the component level.
• Ability to read and interpret technical documentation and schematics.
• Experience documenting service activities and preparing detailed reports.
• Ability to train and support customers in equipment operation.
• Adherence to safety protocols and quality standards.
• Demonstrated success in meeting customer satisfaction goals.
• Excellent written and verbal customer service and communication skills.
• Strong organizational and time-management capabilities.
• Strong problem-solving abilities and ability to work independently.
• Proficiency with Microsoft Office and service management software.
• Ability to lift up to 50 lbs. and work in various laboratory environments.
• Legal authorization to work in the United States without sponsorship, now or in the future.
• Ability to pass a comprehensive background check and drug screen.
• Ability to meet applicable identification, screening, and security access requirements for government customer sites.

Nice To Haves

• Experience with ultra-high vacuum systems and high-voltage equipment.

Responsibilities

• Install, perform preventative maintenance on, repair, and provide training for Chromatography and Mass Spectrometry products.
• Meet customer service-level agreement (SLA) and internal key performance indicator (KPI) objectives.
• Ensure customer satisfaction in all aspects of service delivery.
• Share product service and application experience and standard approaches with colleagues.
• Contribute to the knowledge base to improve work efficiency and effectiveness.
• Assist the Commercial Team with technical information, training, and demonstrations.
• Accurately document field service activities, including installation and service work reports, and submit documentation promptly through the required system.

Benefits

• Choice of national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off (PTO) and 10 paid holidays annually.
• Paid parental leave, including three weeks for bonding and eight weeks for caregiver leave.
• Accident and life insurance.
• Short- and long-term disability coverage in accordance with company policy.
• Competitive 401(k) U.S. retirement savings plan.
• Employee Stock Purchase Plan (ESPP), offering eligible colleagues the opportunity to purchase company stock at a discount.
• Potential eligibility for a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level