Field Service Engineer 1

GE HealthCare

3d • $72,000 - $108,000 • Remote

About The Position

The Field Service Engineer 1 covers the Boston, Massachusetts service area and performs timely, accurate preventative maintenance on one or more equipment modalities. The role follows Field Modification Instructions and Instrument Service Information bulletins and works alongside experienced Field Engineers, onsite and remotely, to learn troubleshooting, repair, and equipment installation techniques. The position focuses on customer satisfaction through Service Excellence and is expected to answer service calls independently, without assistance, within one year of employment.

The role also involves communicating with customers and colleagues, supporting account relationships, recommending value-added services, keeping service records and administrative tasks current, and working with regional and national support teams to resolve customer issues. The engineer engages with commercial counterparts and may participate in sales opportunities and revenue programs. The position requires availability after hours or on a rotating on-call schedule, including weekends, when needed for critical issues and coverage. It has significant physical demands, including lifting up to 35 pounds and frequent movement, bending, reaching, and maintaining varied positions for extended periods.

Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; or equivalent military education; or participation in the formal GEHC Biomed/FE Services Internship or Military Externship program; or a high school diploma/GED and at least 4 years of experience servicing electronic equipment.
• Experience with web applications and Microsoft suite of products.
• Must have and maintain a valid driver's license.
• Willingness to be available after hours or work a rotating on-call schedule, including weekends, for critical issues and coverage as necessary.
• Ability to lift, carry, push, and pull up to 35 pounds unassisted.
• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods.
• Ability to reach at, above, and below shoulder level; flex and extend the neck; and perform tasks requiring good hand and finger dexterity.
• Specific vision abilities may include color, close, distance, and peripheral vision, and depth perception.

Responsibilities

• Learn to complete on-time and accurate preventative maintenance, FMIs, and/or ISIs.
• Assist more experienced Field Engineers with equipment installation.
• Work with experienced Field Engineers on basic troubleshooting and service repair needs for designated equipment.
• Communicate and partner effectively with teammates and colleagues.
• Learn to communicate effectively with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with customers and recommend value-added services that can help them operate their businesses more efficiently.
• Maintain customer service logs and internal service records in a timely manner, order repair parts, and manage cycle times.
• Use the GEHC escalation process as needed and work with regional and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Engage commercial counterparts, identify potential sales leads, participate in opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction while building and enhancing customer relationships to become a perceived partner in the customer's business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• 401(k) plan with employee and company contribution opportunities
• Life, disability, and accident insurance
• Tuition reimbursement
• Potential eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives
• Relocation assistance
• Professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree