Field Service Engineer 1

GE HealthCare•Huntsville, AL

22h•Hybrid

About The Position

Enable Precision Care World-Class Customer Service by providing GEHC Surgery region-based support for a single modality to GE HealthCare Field Engineers. This technical role operates at the intersection of serviceability, profitability, and customer experience. The role seeks a well-rounded Field Engineer with strong customer skills, teamwork, technical knowledge, and administrative practices. Work is performed onsite at customer locations, with occasional work from a home office. The assigned service territory includes North Florida, Southwest Georgia, and Southeast Alabama, and travel throughout the territory is required. The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. During employment, the employee must also comply with customer access policies, which may include providing proof of required immunizations and completing additional drug tests or background checks, including a federal government background check when supporting a federal government contract. A valid driver's license must be maintained. The employee must be willing to provide after-hours availability or work a rotating on-call schedule, including weekends, for critical issues and coverage as necessary. GE HealthCare offers a professional work environment, professional development, challenging careers, and competitive compensation. The company is an Equal Opportunity Employer and will employ only individuals legally authorized to work in the United States for this opening. Employment visa sponsorship is not available. Relocation assistance is provided.

Requirements

Associate's or bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; or equivalent military education; or participation in the formal GEHC Biomed/FE Services Internship or Military Externship program; or a high school diploma/GED and at least four years of experience servicing electronic equipment.
Experience with web applications and Microsoft suite of products.
Valid driver's license, which must be maintained.
Willingness to be available after hours or work a rotating on-call schedule, including weekends, as necessary.
Ability to lift, carry, push, and pull up to 35 lbs. unassisted.
Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods.
Ability to reach at, above, and below shoulder level; flex and extend the neck; and demonstrate good hand and finger dexterity.
Vision abilities may include color, close, distance, and peripheral vision, as well as depth perception.
Must comply with GEHC's standard background check, including a post-offer drug test, and with customer access requirements that may include immunization proof and additional drug tests or background checks.
Must be legally authorized to work in the United States; employment visa sponsorship is not available.

Nice To Haves

Technical capabilities in OEC Surgery C-Arms.

Responsibilities

Learn to complete preventative maintenance, FMIs, and/or ISIs accurately and on time.
Assist more experienced field engineers with equipment installation.
Work with experienced field engineers on basic troubleshooting and service repairs for designated equipment.
Communicate and partner effectively with teammates and colleagues.
Learn to communicate effectively with customers to resolve issues, follow up appropriately, and support customer satisfaction.
Partner with customers and recommend value-added services to help them operate their businesses more efficiently.
Maintain customer service logs and internal service records in a timely manner, order repair parts, and manage cycle times.
Use the GEHC escalation process as needed and work with regional and national support to define and implement corrective action plans to resolve customer issues promptly.
Serve as a member of the account community for key accounts.
Engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
Focus on customer needs and satisfaction while building relationships and becoming a perceived partner in the customer's business.
Keep up to date with competitor information and market trends.
Answer service calls independently without assistance within one year of employment.