Field Service Engineer 1 - Indiana

GE HealthCare•Indianapolis, IN

4d•Remote

About The Position

The Field Engineer I performs timely and accurate preventative maintenance on one or more equipment modalities and follows applicable Field Modification Instructions (FMIs) and Instrument Service Information (ISI) bulletins. Working with experienced Field Engineers onsite and remotely, the employee learns troubleshooting, repair, and equipment installation techniques. The role supports Indiana and Kentucky and focuses on delivering service excellence and customer satisfaction. The Field Engineer I assists with equipment installation and basic troubleshooting and repair, communicates with customers and colleagues, maintains customer service logs and internal records, orders repair parts, and manages service cycle times. The employee works with regional and national support to resolve customer issues, supports key accounts, identifies sales leads, participates in commercial opportunities, and recommends services that may help customers operate more efficiently. The role is expected to answer service calls independently within one year of employment. The position requires a valid driver's license, legal authorization to work in the United States, and willingness to provide after-hours coverage or participate in a rotating on-call schedule, including weekends, when needed. The employee must meet physical requirements that include lifting, carrying, pushing, and pulling up to 35 pounds unassisted; frequent movement and extended periods of sitting or standing; reaching; and specified vision and dexterity capabilities. Background checks and a post-offer drug test are required, and customer access policies may require immunization documentation or additional screening. GE HealthCare does not sponsor employment visas for this opening.

Requirements

Associate's or bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; equivalent military education is also accepted.
Alternatively, participation in the formal GEHC Biomed/FE Services Internship or Military Externship program.
Alternatively, a high school diploma or GED and at least 4 years of experience servicing electronic equipment.
Experience with web applications and Microsoft products.
Must have and maintain a valid driver's license.
Legal authorization to work in the United States; visa sponsorship is not available.
Willingness to be available after hours or work a rotating on-call schedule, including weekends, as needed.
Ability to lift, carry, push, and pull up to 35 pounds unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit and stand for long periods.
Ability to reach at, above, and below shoulder level; flex and extend the neck; and demonstrate good hand and finger dexterity.
Required vision abilities may include color, close, distance, and peripheral vision, and depth perception.
Must comply with standard background checks, including a post-offer drug test, and customer access policies that may include proof of immunizations and additional drug tests or background checks.

Responsibilities

Learn to complete preventative maintenance, FMIs, and/or ISIs accurately and on time.
Assist experienced Field Engineers with equipment installation.
Work with experienced Field Engineers on basic troubleshooting and service repairs for designated equipment.
Communicate and partner effectively with teammates and colleagues.
Communicate with customers to support resolution, follow-up, and customer satisfaction.
Partner with customers and recommend value-added services that may help them operate more efficiently.
Maintain customer service logs and internal service records, order repair parts, and manage cycle times.
Use the GEHC escalation process as needed and work with regional and national support to develop and implement corrective action plans.
Serve as a member of the account community for key accounts.
Engage commercial counterparts, identify potential sales leads, participate in opportunities such as contract renewals, and help promote and implement revenue programs.
Build and enhance customer relationships by focusing on customer needs and satisfaction.
Stay current on competitor information and market trends.
Answer service calls independently without assistance within one year of employment.