Field Service Engineer 1

GE HealthCare

3d•Onsite

About The Position

The Field Service Engineer 1 performs timely and accurate preventative maintenance on one or more modalities of equipment and follows applicable Field Modification Instructions and Instrument Service Information bulletins. The role works with experienced Field Engineers, onsite and remotely, to learn troubleshooting, repair, and equipment installation techniques, and supports customer satisfaction through service excellence. The position serves one or more customer sites, such as hospitals and clinics, in the Greater Portland, Oregon service region. The schedule consists of five 8-hour shifts. The engineer is expected to answer service calls independently without assistance within one year of employment. After-hours availability or participation in a rotating on-call schedule, including weekends, may be required for critical issues and coverage. Overnight travel may be required up to 10% to 20%.

Requirements

Associate's or bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; or equivalent military education; or participation in the formal GEHC Biomed/FE Services Internship, Apprenticeship, or Military Externship program; or a high school diploma/GED and at least 2 years of experience servicing electronic, electrical, or mechanical equipment.
Experience with web applications and Microsoft suite of products.
Must have and maintain a valid driver's license.
Willingness to be available after hours or work a rotating on-call schedule, including weekends, as necessary for critical issues and coverage.
Demonstrated ability to manage multiple competing priorities while maintaining customer satisfaction.
Ability to communicate technical issues to customers in an easy-to-understand manner.
Legal authorization to work in the United States; employment visa sponsorship is not available.
Ability to lift, carry, push, and pull up to 35 lbs. unassisted; frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, and sit and stand for long periods.
Ability to reach at, above, and below shoulder level; flex and extend the neck; and use good hand and finger dexterity.
Vision abilities may include color, close, distance, and peripheral vision, as well as depth perception.

Nice To Haves

Technical capabilities in diagnostic imaging.
IT networking experience.

Responsibilities

Learn to complete on-time and accurate preventative maintenance, Field Modification Instructions, and/or Instrument Service Information tasks.
Assist experienced field engineers with equipment installation.
Work with experienced field engineers on basic troubleshooting and service repairs for designated equipment.
Communicate and partner effectively with teammates and colleagues.
Learn to communicate effectively with customers to resolve issues, provide appropriate follow-up, and support customer satisfaction.
Partner with customers and recommend value-added services to help them operate their businesses more efficiently.
Maintain customer service logs and internal service records in a timely manner, order repair parts, and manage cycle times.
Use the GEHC escalation process as needed and work with regional and national support teams to define and implement corrective action plans for customer issues.
Serve as a member of the account community for key accounts.
Engage commercial counterparts, identify potential sales leads, participate in opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
Focus on customer needs and satisfaction and build relationships so customers view the engineer as a partner in their business.
Keep current with competitor information and market trends.
Answer service calls independently without assistance within one year of employment.