Field Service Supervisor 1

HOLT Group•Longview, TX

13d

About The Position

The Field Service Supervisor is responsible for managing work performed in the service area and achieving operational goals. The role includes providing job quotes, reviewing work orders for customer billing, communicating with customers, and overseeing field safety practices and compliance with operating policies. The position is accountable for the satisfaction of internal and external customers while supporting corporate goals. The incumbent is expected to model alignment with the company’s mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development. The role also includes supervisory responsibilities such as interviewing, hiring, training, assigning and directing work, coaching and developing employees, evaluating performance, addressing complaints, and resolving problems. The position is generally performed in a professional office in environmentally controlled conditions, with occasional outdoor work around moving mechanical parts and exposure to weather, noise, and worksite materials and equipment. Travel of up to 20%, including overnight stays, is expected.

Requirements

High school diploma or GED.
At least 3 years of heavy equipment repair experience in shop and field.
Valid driver’s license.
Knowledge of and experience in field service management.
Excellent communication and interpersonal skills for establishing working relationships across departments and organizational levels.
Excellent verbal, written, communication, and presentation skills.
Exceptional organizational, self-management, time-management, and multitasking skills.
Ability to work on multiple projects and deal effectively with employees and management.
Ability to think logically while interpreting and analyzing problems.
Ability to identify complex problems, review related information, develop and evaluate options, and implement solutions.
Ability to work independently and as part of a diversified team.

Nice To Haves

Five or more years of heavy equipment repair experience in shop and field.
At least 2 years of supervisory or leadership experience.

Responsibilities

Model, promote, reinforce, and reward consistent use of HOLT’s Values Based Leadership tools, models, and processes to support alignment with the company’s vision, values, and mission.
Establish and communicate job expectations, including accurate price quotes and time estimates, to internal and external customers.
Establish, model, and reinforce safety practices that support employee and customer safety.
Use collaborative problem-solving and personal influencing skills to align service activities with the service department’s and company’s business plans.
Provide the Service Manager with accurate and timely status reports on open work orders.
Review monthly service operations branch statements to assess progress toward department business goals.
Participate in the selection, development, and evaluation of service department personnel.
Coordinate the company safety program within areas of responsibility in accordance with corporate policies and guidelines.
Complete other key projects as assigned by management.
Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform other duties as assigned.
Interview, hire, and train employees; plan, assign, and direct work; coach and develop employees; appraise performance; reward and discipline employees; and address complaints and resolve problems.