Field Service Supervisor 1

HOLT Group•Waco, TX

23h

About The Position

The Field Service Supervisor is responsible for managing and achieving service-area work and operational goals. The role provides job quotes, reviews work orders for customer billing, communicates with customers, and ensures field safety practices and compliance with operating policies. The supervisor is accountable for the satisfaction of internal and external customers while advancing company goals and modeling alignment with the company’s mission and values, collaboration, and ongoing self-development. The role promotes HOLT’s Values Based Leadership tools and processes; establishes and communicates job expectations; reinforces safety; and uses collaborative problem-solving to align service activities with departmental and company plans. It provides timely, accurate open-work-order status reports to the Service Manager, reviews monthly branch service-operations statements, participates in personnel selection and development, and coordinates the company safety program. Other duties and projects may be assigned by management. The position includes supervisory responsibilities such as interviewing, hiring, training, planning and directing work, coaching and developing employees, evaluating performance, rewarding and disciplining employees, and addressing complaints and problems. Travel up to 20%, including overnight stays, is expected. Work is generally performed in a professional office with occasional outdoor work around moving mechanical parts and exposure to weather, noise, chemicals, dust, steam, high-pressure water, and high-speed rotating equipment. Common protective or safety equipment is required.

Requirements

High school diploma or GED.
At least 3 years of heavy equipment repair experience in shop and field.
Knowledge of and experience in field service management.
Excellent communication and interpersonal skills for establishing working relationships across departments and organizational levels.
Excellent verbal, written, communication, and presentation skills.
Strong organizational, self-management, time-management, and multitasking skills.
Ability to work on multiple projects and deal effectively with employees and management.
Ability to think logically when interpreting and analyzing problems.
Ability to identify complex problems, review relevant information, develop and evaluate options, and implement solutions.
Ability to work independently and as part of a diverse team.
Valid driver’s license.
Ability to occasionally lift and move materials and equipment weighing up to 50 lbs.
Ability to travel up to 20%, including overnight stays.

Nice To Haves

Five or more years of heavy equipment repair experience in shop and field.
At least 2 years of supervisory or leadership experience.

Responsibilities

Model, promote, reinforce, and reward the use of HOLT’s Values Based Leadership tools, models, and processes.
Establish and communicate job expectations, including accurate price quotes and time estimates, to internal and external customers.
Establish, model, and reinforce safety practices consistent with the company’s mission.
Use collaborative problem-solving and influencing skills to align service activities with the service department’s and company’s business plans.
Provide the Service Manager accurate and timely status reports on open work orders.
Review the monthly service operations branch statement to assess progress toward department business goals.
Participate in the selection, development, and evaluation of service department personnel.
Coordinate the company safety program within areas of responsibility in accordance with corporate policies and guidelines.
Interview, hire, and train employees; plan, assign, and direct work; coach and develop employees; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Work safely and comply with applicable safety policies and company policies, procedures, and standards.
Complete other projects or duties as assigned by management.