Field Service Supervisor 1

HOLT Group•Longview, TX

About The Position

The Field Service Supervisor is responsible for managing and achieving work performed in the service area and meeting operational goals. The role provides job quotes and reviews work orders for customer billing, communicates with customers, and ensures field safety practices and compliance with operating policies. The supervisor is responsible for the satisfaction of internal and external customers while supporting corporate goals and modeling the company’s mission and core business values, collaboration, and ongoing self-development. The role includes supervising and developing service department personnel, coordinating the company safety program within areas of responsibility, and keeping the Service Manager informed about open work orders. The position may involve work in a professional office and occasional outdoor work around mechanical equipment and variable weather conditions. Travel of up to 20%, including overnight stays, is expected.

Requirements

High school diploma or GED.
At least 3 years of heavy equipment repair experience in shop and field.
Valid driver’s license.
Knowledge of and experience in field service management.
Excellent communication and interpersonal skills for establishing working relationships across departments and organizational levels.
Excellent verbal, written, and presentation skills.
Strong organizational, self-management, time-management, and multitasking skills.
Ability to work on multiple projects and deal effectively with employees and management.
Ability to think logically when interpreting and analyzing problems.
Ability to identify complex problems, review related information, evaluate options, and implement solutions.
Ability to work independently and as part of a diversified team.
Ability to travel up to 20%, including overnight stays.
Ability to occasionally lift and move materials and equipment weighing up to 50 pounds.
Ability to exchange accurate information, visually inspect work, and respond to visual, auditory, and other signals, including alarms and instructions.

Nice To Haves

Five or more years of heavy equipment repair experience in shop and field.
At least 2 years of supervisory or leadership experience.

Responsibilities

Model, promote, reinforce, and reward consistent use of HOLT’s Values Based Leadership tools, models, and processes.
Establish and communicate job expectations, including accurate price quotes and time estimates, to internal and external customers.
Establish, model, and reinforce safety practices that support employee and customer safety.
Use collaborative problem-solving and personal influencing skills to align service activities with the service department’s and company’s business plans.
Provide the Service Manager with accurate, timely status reports on all open work orders.
Review the monthly service operations branch statement to assess progress toward department business goals.
Participate in the selection, development, and evaluation of service department personnel.
Coordinate the company safety program within areas of responsibility in accordance with corporate policies and guidelines.
Interview, hire, and train employees; plan, assign, and direct work; coach and develop employees; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Work safely and comply with applicable safety policies and company policies, procedures, and standards.
Complete other key projects assigned by management and perform other duties as assigned.