Field Service Supervisor

Alta Equipment Group•Tampa, FL

2d•Onsite

About The Position

Alta Equipment Group is seeking a full-time Field Service Supervisor for its Construction Equipment group. The position is onsite five days a week at the Tampa, Florida location and leads, coordinates, and develops the field service team. The supervisor ensures safe, efficient, profitable, and customer-focused service operations, with accountability for technician performance, service revenue, customer satisfaction, work-in-progress management, work order accuracy, communication, and service department profitability. The role provides operational leadership for a team of more than 20 field technicians and includes technician scheduling and dispatch, account maintenance coordination, performance and training oversight, hiring, reviews, payroll auditing, and work order and budget management. The supervisor is also responsible for promoting a positive customer experience and maintaining service vehicles and the facility. The position participates in the weekend on-call rotation for its segment.

Requirements

Strong working knowledge of electric and liquid propane industrial equipment.
Good mechanical aptitude.
Excellent written and verbal communication skills.
Good customer relations and people skills.
Ability to successfully manage others.
Computer skills, including Hyster/Yale Contact Management, Microsoft Word, Excel, and Outlook.
Intermediate language skills: ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
High reasoning ability: ability to solve practical problems involving concrete variables and limited standardization, and interpret instructions in written, oral, diagram, or schedule form.
Intermediate mathematical skills, including calculating figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and applying basic algebra and geometry.
Ability to participate in the weekend on-call rotation.
Ability to meet the described physical demands, including occasionally lifting or moving up to 25 pounds.

Nice To Haves

2–4 years of previous management experience.

Responsibilities

Organize and present weekly technician meetings and safety training.
Maintain high-quality service delivery in an efficient, productive, and profitable manner.
Maintain ongoing maintenance schedules for service accounts.
Organize, coordinate, and schedule scheduled maintenance, replacement, and customer service work orders.
Assist technicians on accounts, or assign assistance, to ensure work quality.
Maintain positive verbal and written communication with employees, departments, customers, and vendors.
Maintain appropriate staffing and workload distribution to meet customer and business needs.
Provide leadership and operational management for a team of more than 20 field technicians.
Dispatch work according to priority.
Meet or exceed monthly budgeted revenue with a gross profit of 65% or higher.
Work with the PSSR to quote repairs accurately and promptly.
Open and close work orders accurately and clearly for customer billing.
Monitor employee training progress.
Apply discipline according to the Alta Handbook in coordination with HR.
Oversee payroll entry and audit it for accuracy.
Coordinate and acquire purchase orders.
Monitor work in progress daily.
Ensure the condition of service vehicles and the facility.
Participate in the weekend on-call rotation for the assigned segment.
Recruit, interview, and hire technicians.
Conduct yearly technician reviews.
Promote a positive customer experience.
Incorporate Alta's Guiding Principles into daily activities.
Perform other duties as needed.