Field Service Supervisor
About The Position
As a Field Service Supervisor at Honeywell, you will apply leadership skills to drive team performance and customer service delivery. You will support new market opportunities, team deployment, and sales growth in close collaboration with the dedicated account manager. You will work with multiple stakeholders to prevent and resolve customer problems and identify additional revenue-generating opportunities. You will improve reporting procedures and collaborate with the district Senior FSS on financial results, targets, and budgets. You will lead the timely closure of improvement opportunities, define team expectations, communicate them to stakeholders, and mentor and develop future leaders. You will report to the Field Service Manager and work from the Albany, New York, or Syracuse, New York location on a hybrid, on-site, or remote work schedule. Honeywell Building Automation provides products, software, solutions, and technologies that help building owners and occupants keep facilities safe, energy efficient, sustainable, and productive.
Requirements
- At least 6 years of contract or project experience, including financial oversight.
- At least 6 years of experience leading and developing a team.
- At least 6 years of experience working in the HVAC, fire alarm, and/or security systems domain.
- Demonstrated ability to operate independently and collaborate with key stakeholders.
- Excellent communication skills with customers, leadership, and peers.
Nice To Haves
- Technical certificate in an electrical, controls, or IT-related field, or 5 years of experience working in the HVAC, fire alarm, and/or security systems domain.
- Previous sales or customer success experience.
- Demonstrated ability to influence at varying levels across the organization.
- Ability to use experience to appropriately apply established standards.
Responsibilities
- Supervise team activities and performance while maintaining hands-on delivery activities.
- Develop the team and its members.
- Identify operational improvement opportunities through performance and business growth.
- Assign and supervise service, spot, and project work.
- Collect, reconcile, and report operational metrics to the SFSS and customer liaison.
- Collaborate with the dedicated account manager on market penetration, team deployment, and sales growth.
- Help prevent and resolve customer problems and identify additional revenue-generating opportunities.
- Improve reporting procedures and collaborate with the district Senior FSS on financial results, targets, and budgets.
- Lead quick and effective closure of improvement opportunities.
- Define team expectations and communicate them to stakeholders.
- Mentor and train future leaders.
Benefits
- Employer-subsidized medical, dental, vision, and life insurance.
- Short-term and long-term disability.
- 401(k) match.
- Flexible Spending Accounts and Health Savings Accounts.
- Employee Assistance Program (EAP).
- Educational assistance.
- Parental leave.
- Paid time off for vacation, personal business, sick time, and parental leave.
- 12 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
