Field Service Supervisor

Yancey Bros. Co. • Mableton, GA

5d

About The Position

The Field Service Supervisor is responsible for the productivity of field service preventative maintenance technicians and the satisfaction of service customers. The role supports, develops, and holds technicians accountable, promotes a safe working environment, and owns the financial performance of the assigned area. The supervisor analyzes daily metrics to keep work productive and objectives on track, follows standards for efficient, high-quality service, and promptly addresses employee and customer concerns. The role also maintains current product knowledge and knowledge of policies and procedures so products are supported in accordance with manufacturer warranty guidelines.

Requirements

• Minimum of 3 to 5 years of industry experience.
• Prior supervisory experience.
• Strong mechanical aptitude.
• Specific industry experience or an equivalent degree.
• Problem-solving skills to meet the needs of customers and employees.
• Excellent people skills and customer service experience.
• Excellent organizational and communication skills.
• Ability to provide direction and instruction and work in a team environment.
• Strong sense of urgency and desire to provide superior customer service.

Responsibilities

• Participate in required safety programs, ensure employees complete safety training, and promote safe work practices.
• Manage daily operations, including profit and loss review, staffing, employee development and training, equipment utilization and maintenance, and safety regulations.
• Support and train employees on Standard Operating Procedures and ensure company policies and procedures are followed.
• Develop, evaluate, and motivate staff; conduct annual formal evaluations, create development and learning plans, and handle disciplinary actions in accordance with company policy.
• Plan and establish systems to control expenses.
• Assist customers in resolving parts and service complaints.
• Conduct safety audits and training, and ensure compliance with State and Federal OSHA, MSHA, EPA, and DOT regulations.
• Ensure job standards are met, arrange work assignments to cover vacancies and absences, and maintain attendance records.
• Perform routine quality control inspections and check CVA preventive-maintenance accuracy to maximize customer satisfaction.
• Supervise daily workflow, including workload, resources, and equipment processes.
• Assist with developing long-term schedules and routes to maximize technician efficiency.
• Oversee or assist with collection of accounts receivable.
• Prepare monthly reports, including filing injury reports.
• Conduct monthly meetings covering safety, financials, and current company information.
• Perform additional duties as assigned by the manager.

Benefits

• Aggressive compensation levels and competitive pay.
• Individual bonus opportunities.
• Technician tool allowance.
• 401(k) plan with strong company match.
• Employee profit sharing.
• Financial wellness coaching.
• Medical, vision, and dental insurance.
• Prescription drug coverage.
• Flexible spending accounts.
• Short- and long-term disability coverage.
• Group life insurance.
• Paid holidays.
• Paid sick leave.
• Tuition reimbursement.
• Ongoing training.
• Advancement opportunities.
• Employee wellness programs.
• Paid vacations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed