Field Service Tech 1

Light & Wonder • Ft. Lauderdale, FL

1d

About The Position

Under the supervision of Field Service management or a Lead Technician, the Field Service Tech provides installation, setup, maintenance, troubleshooting, and configuration of Light & Wonder products and equipment at customer locations or facilities. The role aims to ensure optimal equipment operation and customer satisfaction by resolving technical issues, supporting other Creators, maintaining accurate parts inventory, and documenting work. The position involves work in dimly lit, crowded, noisy environments and around smokers. Travel on short notice and on-call work are required, along with flexible shifts that may include nights, weekends, and holidays. Employees may need to obtain gaming or other licenses and meet applicable background investigation, security, legal, regulatory, or contractual requirements.

Requirements

• Basic understanding of electronics and at least one year of electrical/electronics experience.
• Valid driver's license.
• Valid gaming card or ability to obtain one.
• Ability to follow detailed written and verbal instructions and technical manuals, including block diagrams and basic schematics.
• Working knowledge of Microsoft Office Suite and ability to use the internet.
• Ability to understand company policies and job-related paperwork.
• Ability to interact courteously and professionally with coworkers and customers, including in problem resolution and decision-making.
• Ability to lift and carry 60 pounds and perform the listed physical activities, including sitting, standing, crouching, bending, reaching, kneeling, lying prone, holding, pushing, pulling, and lowering.
• Vision capabilities include close, distance, and peripheral vision; depth perception; ability to adjust focus; and ability to distinguish colors.
• Ability and willingness to travel on short notice, work on call, and work flexible shifts including nights, weekends, and holidays.
• Must meet applicable licensing, background investigation, security, and other legal, regulatory, or contractual requirements.

Nice To Haves

• One to three years of related experience and/or training, or an equivalent combination of education and experience.
• Technical or military training school.

Responsibilities

• Move, load, unload, and transport Light & Wonder products to customer sites.
• Install, set up, troubleshoot, configure, and perform preventive maintenance on EGMs, PTG, ETG, and utility products.
• Maintain and track parts inventory.
• Learn Light & Wonder and gaming products, including their operation, abnormal operation, troubleshooting, and repair.
• Use Service Max and Zinc to manage customer tickets and questions about product support and parts.
• Apply field safety training and wear required personal protective equipment.
• Safely use common hand tools and testing equipment.
• Support other Creators on utility and EGM products.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED