Field Service Engineer 1

GE HEALTHCARE•Remote, OH

About The Position

The Field Service Engineer 1 performs timely and accurate preventative maintenance on one or more equipment modalities and follows Field Modification Instructions and Instrument Service Information bulletins. Working onsite and remotely with experienced Field Engineers, the role develops troubleshooting, repair, and equipment-installation skills while supporting customer satisfaction through Service Excellence. The position supports customer sites in the Sioux Falls, South Dakota service region and is a second-shift role, generally Monday through Friday from 12 noon to 9 p.m. The engineer learns to perform maintenance and service tasks, assists with installations and repairs, communicates with customers and colleagues, and helps resolve customer issues. The position also includes administrative, commercial, and account-support activities. The employee is expected to answer service calls independently without assistance within one year of employment. The role requires a qualifying engineering degree, equivalent military education, participation in a specified GE HealthCare training program, or a high school diploma/GED plus at least two years servicing electronic equipment. A valid driver's license and legal authorization to work in the United States are required. The employee must be willing to provide after-hours availability or participate in rotating on-call coverage, including weekends, for critical issues as necessary. Physical requirements include lifting, carrying, pushing, and pulling up to 35 pounds unassisted, frequent movement and prolonged sitting or standing, reaching and neck movement, and specified visual and hand-dexterity abilities. Successful employment is subject to applicable background checks and a post-offer drug test; customer access policies may also require proof of immunizations or additional screening.

Requirements

Associate's or bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; or equivalent military education; or participation in the formal GEHC Biomed/FE Services Internship, Apprenticeship, or Military Externship program; or a high school diploma/GED and at least two years of experience servicing electronic equipment.
Experience with web applications and Microsoft suite of products.
Must have and maintain a valid driver's license.
Willingness to be available after hours or work a rotating on-call schedule, including weekends, for critical issues and coverage as necessary.
Legal authorization to work in the United States; employment visa sponsorship is not available.
Must comply with GEHC's standard background check, including a post-offer drug test, and applicable customer access policies, which may include immunization proof and additional drug tests or background checks.
Ability to lift, carry, push, and pull up to 35 pounds unassisted; frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, and sit and stand for long periods.
Ability to reach at, above, and below shoulder level; flex and extend the neck; and use good hand and finger dexterity.
Vision abilities may include color, close, distance, and peripheral vision, and depth perception.

Responsibilities

Learn to complete on-time and accurate preventative maintenance, Field Modification Instructions, and/or Instrument Service Information tasks.
Assist more experienced field engineers with equipment installation.
Work with experienced field engineers on basic troubleshooting and service repair needs for designated equipment.
Communicate and partner effectively with teammates and colleagues.
Learn to communicate effectively with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Partner with customers and recommend value-added services that help them run their businesses more efficiently.
Maintain customer service logs and internal service records in a timely manner, order repair parts, and manage cycle times.
Use the GEHC escalation process as needed and work with regional and national support to define and implement corrective action plans that resolve customer issues promptly.
Serve as a member of the account community for key accounts.
Engage commercial counterparts, identify potential sales leads, participate in opportunities such as contract renewals, and help promote and implement revenue programs.
Focus on customer needs and satisfaction while building and enhancing customer relationships and becoming a perceived business partner.
Keep up to date with competitor information and market trends.
Answer service calls independently without assistance within one year of employment.