Project & Field Service Engineer 1

Ametek, Inc.

About The Position

The Project & Field Service Engineer is a member of the customer support team who travels to customer sites to calibrate and repair equipment and provide other field services. The successful candidate represents Surface Vision, builds strong customer relationships, and works to ensure customer satisfaction with the Company’s products and services. The role also involves identifying potential business opportunities, including equipment upgrades, training, and other products and services. The engineer plans and manages projects from order through customer acceptance, performs installations and field support, and coordinates activities with internal and external customers. The position requires strong technical, communication, planning, organizational, and time-management skills. Much of the work is performed independently at customer facilities, so the engineer must be able to work with little direction and improvise with limited resources.

Requirements

Ability to communicate with customers at different levels, from shop floor personnel to senior management.
Ability to analyze technical problems and drive them to solutions.
Basic electrical and mechanical knowledge.
Proficiency in MS Office and basic PC hardware.
Ability to work with minimal oversight, both independently and in groups.
Ability to adapt quickly to change and respond positively and constructively to feedback.
Valid driver’s license that must be maintained.
Ability to travel to customer sites or the AMETEK factory for 50–75% of work time.
Ability to lift, carry, push, and pull up to 50 lbs. unassisted.
Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit and stand for long periods.
Ability to reach at, above, and below shoulder level; flex and extend the neck; and use good hand and finger dexterity.

Responsibilities

Plan, manage, and perform system installations at customer sites.
Plan, organize, and lead projects from order through customer acceptance.
Produce and communicate technically accurate project documentation, including product configuration and scope.
Coordinate internal and external customer activities.
Take full responsibility for achieving assigned project objectives.
Perform installations, preventive maintenance, troubleshooting, repairs, exhibitions, trials, site support, and customer training.
Participate in the continuous improvement program with key stakeholders.
Maintain and build customer relationships.
Communicate promptly, resolve issues, and follow up appropriately to maintain and improve customer satisfaction.
Promote collaboration, support, and continuous improvement.
Follow internal and customer-specific safety requirements while working.
Identify potential business opportunities, including equipment upgrades, training, and other products and services.
Perform other duties as assigned.