Field Service Engineer 1

GE HealthCare

1d•Hybrid

About The Position

The Field Engineer will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing medical equipment for one or more imaging modalities within a hospital or healthcare system in Houston, TX. This role that requires the candidate to work onsite at customer locations and occasionally from home office. To provide onsite customer support, candidate needs to reside in the Houston, TX area.

Requirements

Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment or; high school diploma/GED and 4 years of relevant experience; or a graduate of the GEHC Apprentice Program
Must have and maintain a valid Driver’s License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.
Ability to be available after-hours and/or work a rotating on-call schedule, including weekends

Nice To Haves

Technical capabilities in (MR, CT and or XR)
Networking experience.
Experience in a customer facing role.
Good time management skills.
Ability to work with limited supervision and be responsible for their schedule.
Experience with test equipment.
Troubleshooting mechanical and electrical equipment.
Experience with hand tools/power tools.

Responsibilities

Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
Perform troubleshooting and basic service repairs on customer equipment
Assist more experienced field engineers with equipment installations and more complex repairs
Proactively engage with other team members to ensure appropriate solution for the customer
Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts.
Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues