Imaging Field Service Engineer 1
About The Position
The Field Service Engineer 1 works in one or more locations within the Sacramento Central Valley service area. The role performs timely and accurate preventative maintenance on one or more equipment modalities and follows Field Modification Instructions and Instrument Service Information bulletins. Working with experienced field engineers onsite and remotely, the engineer learns troubleshooting, repair, and equipment installation techniques. The position focuses on delivering service excellence and customer satisfaction. The engineer supports customer service needs, equipment installations, preventative maintenance, repairs, service documentation, and administrative tasks. The role also contributes to account relationships and commercial opportunities. Within one year of employment, the engineer is expected to answer service calls independently without assistance. This position is restricted to U.S. persons due to access to export-controlled technology. Proof of status is required before employment. GE HealthCare will not sponsor employment visas for this opening. Relocation assistance is provided.
Requirements
- Associate's or bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; equivalent military education; participation in the formal GEHC Biomed/FE Services Internship or Military Externship program; or a high school diploma/GED and at least four years of experience servicing electronic equipment.
- Experience with web applications and Microsoft products.
- Must have and maintain a valid driver's license.
- Willingness to be available after hours or work a rotating on-call schedule, including weekends, for critical issues and coverage as necessary.
- Ability to lift, carry, push, and pull up to 35 pounds unassisted.
- Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit and stand for long periods.
- Ability to reach at, above, and below shoulder level; flex and extend the neck; and perform tasks requiring good hand and finger dexterity.
- Required vision abilities may include color, close, distance, and peripheral vision, and depth perception.
- Must be legally authorized to work in the United States and meet the U.S.-person restriction for access to export-controlled technology.
- Must successfully complete a drug screen, if applicable.
Responsibilities
- Learn to complete on-time and accurate preventative maintenance, Field Modification Instructions, and/or Instrument Service Information work.
- Assist more experienced field engineers with equipment installation.
- Work with experienced field engineers on basic troubleshooting and service repair needs for designated equipment.
- Communicate and partner effectively with teammates and colleagues.
- Learn to communicate effectively with customers to resolve issues, provide appropriate follow-up, and support customer satisfaction.
- Partner with customers and recommend value-added services that may help them run their businesses more efficiently.
- Maintain customer service logs and internal service records in a timely manner, order repair parts, and manage cycle times.
- Use the GEHC escalation process as needed and work with regional and national support to define and implement corrective action plans.
- Serve as a member of the account community for key accounts.
- Engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with revenue programs.
- Build and enhance customer relationships, focusing on customer needs and satisfaction and becoming a perceived business partner.
- Keep up to date with competitor information and market trends.
- Answer service calls independently without assistance within one year of employment.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan with employee and company contribution opportunities
- Life insurance
- Disability insurance
- Accident insurance
- Tuition reimbursement
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives
- Relocation assistance
- Professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
