Field Service Engineer 1

GE HealthCare

1d•$76,560 - $114,840

About The Position

The Field Service Engineer 1 supports customers and accounts throughout the Orange County and North San Diego areas within the Pacific Region. The role delivers service and repair support for GE OEC Surgical C-Arm equipment, with a focus on customer satisfaction and Service Excellence. The position involves troubleshooting, installation, maintenance, and repair; completing preventive maintenance and field modifications; managing parts and service records; communicating with customers; maintaining calibrated tools and test equipment; and complying with applicable safety and regulatory requirements. The engineer also coordinates vendor service delivery, escalates and investigates service issues, supports sales opportunities, and works with the local team to serve assigned accounts. The role may include training clinical staff on designated equipment.

Requirements

Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology; equivalent military education; an associate degree and 2 years of experience servicing electronic equipment; 3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program; or a high school diploma/GED and 12 or more years of experience servicing electronic equipment.
Experience interfacing with internal team members and external customers as part of a solution-based service process.
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
Experience troubleshooting and responding to customer concerns.

Nice To Haves

Excellent analytical and communication skills, including the ability to explain complex technical issues clearly.
Six Sigma training or certification.
Ability to establish good relationships with customers and staff and build effective internal and external networks.
Ability to relate well to people at all levels and manage conflict.
Specialist and detailed technical expertise.
Commitment to continual professional development and sharing expertise with others.
Ability to use technology to achieve work objectives and understand different organizational departments and functions.
Focus on customer needs and satisfaction.
Ability to set and maintain high standards for quality and quantity and monitor quality and productivity.
Systematic, methodical, and orderly approach to work.
Consistently achieves project goals.
Takes responsibility for actions, projects, and people.
Takes initiative, acts with confidence, and works under own direction.
Responds promptly to audience needs and feedback and projects credibility.
Works productively in a pressurized environment.
Keeps up to date with competitor information and market trends.

Responsibilities

Troubleshoot, install, maintain, and repair designated equipment.
Complete preventive maintenance and Field Modification Instructions.
Order and manage repair parts and their cycle times.
Maintain customer service logs and internal service records in a timely manner.
Communicate with customers daily to resolve issues, provide follow-up, and support customer satisfaction.
Maintain tools and test equipment and ensure they are calibrated.
Meet applicable Health and Human Services, Environment Health and Safety, and other regulatory requirements.
Manage vendors’ service delivery processes in compliance with GE Healthcare policies.
Use the escalation process to resolve service delivery issues and conduct root cause analysis to support effective problem solving.
Participate in sales opportunities, including contract renewals, and assist with promoting and implementing revenue programs.
Work as part of the local team to provide efficient service to accounts in the assigned area.
May train clinical staff on designated equipment.

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid time off
401(k) plan with employee and company contribution opportunities
Life insurance
Disability insurance
Accident insurance
Tuition reimbursement
May be eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives