Field Service Engineer 1
About The Position
The Field Service Engineer 1 is responsible for meeting customers’ daily equipment service and repair needs and driving customer satisfaction through Service Excellence. The position serves the Albany, New York service region and works five 8-hour shifts. The engineer provides troubleshooting, installation, maintenance, and repair for designated equipment; completes preventive maintenance and field modification instructions; manages repair parts and service records; and communicates with customers to resolve issues and ensure follow-up. The role also maintains tools and test equipment, follows applicable health, safety, and regulatory requirements, manages vendor service delivery in accordance with GE HealthCare policies, and uses escalation and root-cause analysis to address service issues. The engineer supports sales opportunities, works with the local team to deliver service across assigned accounts, and may train clinical staff on designated equipment. The role requires a relevant technical education or qualifying equivalent experience, customer-facing service experience, a valid driver’s license, and the ability to meet customer vendor credentialing requirements. The employee must be willing to provide after-hours availability or participate in rotating on-call coverage, including weekends, for critical issues as needed. Physical requirements include lifting, carrying, pushing, and pulling up to 35 pounds unassisted and performing a range of movements and postures, along with specified vision and dexterity abilities. The U.S. annual pay range is $66,560–$99,840. The position may also be eligible for performance-based incentive compensation. GE HealthCare lists medical, dental, and vision coverage; paid time off; a 401(k) plan with employee and company contribution opportunities; life, disability, and accident insurance; tuition reimbursement; and relocation assistance. The role is onsite in the Albany, New York service region. Visa sponsorship is not available for this opening.
Requirements
- Associate’s or bachelor’s degree in Electrical Engineering, Electrical Engineering Technology, or a relevant field; equivalent military education; participation in the GEHC Field Service Engineer Apprentice, Internship, or Military Externship Program; or a high school diploma/GED and at least 2 years of experience servicing electronic and/or mechanical equipment.
- Experience interfacing with internal team members and external customers as part of a solution-based service process.
- Valid driver’s license.
- Willingness to be available after hours or work a rotating on-call schedule, including weekends, for critical issues and coverage as necessary.
- Experience troubleshooting and responding to customer concerns.
- Ability to meet customer vendor credentialing requirements.
- Legal authorization to work in the United States; employment visa sponsorship is not available.
- Ability to lift, carry, push, and pull up to 35 pounds unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit, and stand for long periods.
- Ability to reach at, above, and below shoulder level; flex and extend the neck; and perform tasks requiring good hand and finger dexterity.
- Vision abilities may include color, close, distance, and peripheral vision, and depth perception.
Nice To Haves
- Excellent analytical and communication skills, including the ability to explain complex technical issues in an easy-to-understand manner.
- Six Sigma training or certification.
- Ability to establish good relationships with customers and staff.
- Ability to adapt to the team and build team spirit.
- Keeps up to date with competitor information and market trends.
Responsibilities
- Troubleshoot, install, maintain, and repair designated equipment.
- Complete preventive maintenance and field modification instructions.
- Order and manage repair parts and their cycle times.
- Maintain customer service logs and internal service records in a timely manner.
- Communicate with customers daily to resolve issues and provide appropriate follow-up.
- Maintain tools and test equipment and ensure they are calibrated.
- Meet applicable Health and Human Services, environmental health and safety, and other regulatory requirements.
- Manage vendors’ service delivery processes in compliance with GE HealthCare policies.
- Use the escalation process to address customer service delivery issues and conduct root-cause analysis to support effective problem solving.
- Participate in sales opportunities, such as contract renewals, and assist with promoting and implementing revenue programs.
- Work as a member of the local team to provide efficient service delivery to accounts in the assigned area.
- May train clinical staff on designated equipment.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan with employee and company contribution opportunities
- Life insurance
- Disability insurance
- Accident insurance
- Tuition reimbursement
- Relocation assistance
- May be eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
