Field Service Engineer 1

GE HEALTHCARE•Remote, OH

8d•$72,000 - $108,000•Remote

About The Position

This role covers the Boston, Massachusetts service area. GE HealthCare is looking for a candidate who preferably has experience with or exposure to MRI. The Field Service Engineer 1 performs timely and accurate preventive maintenance on equipment in one or more modalities, follows Field Modification Instructions and Instrument Service Information bulletins, and works with experienced Field Engineers onsite and remotely to learn troubleshooting, repair, and installation techniques. The role focuses on delivering Service Excellence and customer satisfaction. The position requires a valid driver's license and willingness to be available after hours or to work a rotating on-call schedule, including weekends, when needed for critical issues and coverage. The role has physical requirements that include lifting, carrying, pushing, and pulling up to 35 pounds unassisted, as well as frequent movement and extended periods of sitting or standing. The listed annual pay range is $72,000–$108,000. The position may also be eligible for performance-based incentive compensation. Relocation assistance is provided.

Requirements

Associate's or bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; equivalent military education; participation in the formal GEHC Biomed/FE Services Internship or Military Externship program; or a high school diploma/GED and at least 4 years of experience servicing electronic equipment.
Experience with web applications and Microsoft products.
Must have and maintain a valid driver's license.
Willingness to be available after hours or work a rotating on-call schedule, including weekends, as necessary for critical issues and coverage.
Ability to lift, carry, push, and pull up to 35 pounds unassisted.
Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit and stand for long periods.
Ability to reach at, above, and below shoulder level; flex and extend the neck; and demonstrate good hand and finger dexterity.
Vision abilities may include color, close, distance, and peripheral vision, as well as depth perception.

Nice To Haves

Experience with or exposure to MRI.

Responsibilities

Learn to complete preventive maintenance, Field Modification Instructions, and/or Instrument Service Information bulletins accurately and on time.
Assist more experienced Field Engineers with equipment installation.
Work with experienced Field Engineers on basic troubleshooting and service repairs for designated equipment.
Communicate and partner effectively with teammates and colleagues.
Learn to communicate effectively with customers, ensure resolution and appropriate follow-up, and support customer satisfaction.
Partner with customers and recommend value-added services that help them operate their businesses more efficiently.
Maintain customer service logs and internal service records promptly, order repair parts, and manage cycle times.
Use the GE HealthCare escalation process as needed and work with regional and national support to define and implement corrective action plans for timely resolution of customer issues.
Serve as a member of the account community for key accounts.
Engage commercial counterparts, identify potential sales leads, participate in opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
Focus on customer needs and satisfaction while strengthening customer relationships and becoming a perceived partner in the customer's business.
Keep up to date with competitor information and market trends.
Answer service calls independently, without assistance, within one year of employment.

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid time off
401(k) plan with employee and company contribution opportunities
Life insurance
Disability insurance
Accident insurance
Tuition reimbursement
Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives
Relocation assistance
Professional development