Field Service Engineer 1

Daifuku•Hutto, TX

10d•Onsite

About The Position

Maintains Daifuku and/or other automated material handling system (AMHS) equipment at the customer’s facility as a member of the sustaining support team. The Field Service Engineer proactively identifies and resolves equipment issues to prevent downtime, performs error recovery and repairs, and installs assigned Continuing Improvement Program (CIP) modifications and upgrades. The role works under the direction of the on-site crew chief or EIC. The position includes daily preventive maintenance, troubleshooting, equipment testing, service-log and inventory documentation, ongoing equipment training and certification, and participation in site projects and equipment installations or modifications. Work takes place in office and FAB settings and may involve cleanroom conditions, heights, confined spaces, ladders, manlifts, and scaffolds. Weekend and holiday work is required.

Requirements

Associate, bachelor’s, or equivalent technical degree with 0–2 years of experience, or equivalent work experience.
OSHA 10 certification.
Level 3 certification and equipment training certifications for equipment at the site; training is conducted at the AZ training center or onsite as determined by Service Management and the Technical Training team.
Good written and verbal communication skills for effective customer interaction.
Ability to follow and understand posted work rules and procedures.
Ability to tolerate a cleanroom environment and work at heights and in confined spaces, including working on ladders, manlifts, and scaffolds.
Ability to work weekends and holidays.
Ability to comply with safety guidelines and customer safety and cleanliness policies, and to wear protective clothing when exposed to hazardous materials.
Required knowledge of Microsoft Windows and basic networking skills, including IP addresses and setting up wireless networks.
Ability to use hand, measurement, and test tools, test benches, and alignment jigs.
Equipment knowledge may include site-specific stockers, Cleanway Transport systems and related peripherals, FOUP systems, and other equipment specific to the job site.

Nice To Haves

Experience with UNIX, LINUX, QNX, DOS, and servers.

Responsibilities

Observe equipment in operation and proactively identify and resolve issues to prevent downtime.
Listen for equipment problems, perform test cycles, use precision measuring and test instruments, and troubleshoot errors in a timely manner.
Escalate downtime errors through the on-site chain of command.
Perform daily preventive maintenance on AMHS systems according to factory and customer specifications, site procedures, and operating manuals.
Maintain accurate service logs and enter them into the database.
Maintain Level 3 certification or above on site equipment and systems, and update skills as equipment, policies, and procedures change.
Track parts used, maintain consignment inventory accuracy, follow stock-handling and parts-ordering procedures, and report inventory discrepancies to the EIC or SC.
Perform site-specific projects as assigned, including assisting with writing or verifying procedures and retrieving information for investigations.
Assist with new or existing equipment installations and modifications in coordination with the Installation team.
Follow safety, cleanliness, and customer work rules; wear required protective clothing and PPE.
Travel for training or to assist at other sites as required or requested.