Senior Field Service Engineer

Nova Ltd.•Rio Rancho, NM

About The Position

Nova’s Global Business Group is seeking a Senior Field Service Engineer to support its chemical metrology and process control solutions used in semiconductor metal plating applications. The systems provide automated chemical analysis, monitoring, and dosing control of copper and specialty metal plating baths to help customers maintain process stability, improve yield, and maximize tool uptime. The role combines analytical chemistry knowledge, semiconductor manufacturing experience, and hands-on troubleshooting, with direct engagement with customer engineering, process, and manufacturing teams to ensure system performance and customer satisfaction. The engineer supports Nova and end users under warranty and service agreements, assists with installations, upgrades, training, repairs, inventory management, reporting, and technical sales support. The position works across customer, Technical Support, Applications, and Sales teams, and may require support beyond regular hours when needed. It involves physical work in semiconductor cleanrooms and travel to customer locations and service-related events, estimated at 20%.

Requirements

At least 3 years of relevant experience in semiconductor equipment support or a related field.
BS in Electrical, Electronics, Chemical, or Mechanical Engineering, or equivalent practical experience.
Strong mechanical and electrical aptitude and the ability to troubleshoot independently.
Experience with first-level software troubleshooting and support.
Knowledge of semiconductor technical support requirements, field service processes, and procedures.
Understanding of semiconductor practices, safety standards, ergonomics, and yield requirements.
Strong project and time management skills, including the ability to prioritize tasks and meet deadlines.
Excellent problem-solving, data analysis, and diagnostic abilities.
Strong written and verbal communication skills, including the ability to explain technical information clearly to customers and internal teams.
Customer relations skills and the ability to interact professionally.
Ability to perform manual and physical labor, including bending, crawling, and working around systems in a semiconductor fab.
Willingness to travel to various regions for service-related events, customer training, and support; estimated travel is 20%.

Nice To Haves

Familiarity with multi-discipline semiconductor metrology equipment and cleanroom environments.
Working knowledge of integration with different equipment platforms and communication protocols such as SECS/HSMS.

Responsibilities

Support Nova and end users as defined under Nova’s warranty and service support agreements.
Maintain accurate reporting of customer support activities as outlined by the Service Manager.
Assist with new equipment installations, add-ons, and upgrades, ensuring proper setup and functionality.
Provide feedback to the division in Germany based on customer experiences and suggestions for improvement.
Produce regular reports for customers and Nova management.
Provide customer training and retraining as needed.
Manage Nova’s parts inventory at assigned locations and assist with setting and maintaining spare parts inventory levels.
Repair parts and components according to general service policies and procedures.
Ensure spare systems are properly stored and available for customer support.
Provide technical information and documentation to support the Sales team.
Collaborate with Sales and customers on on-site product evaluations and assessments.
Learn customer operating methods, procedures, and policies to provide tailored support.
Follow customer site policies regarding safety, performance, and behavior.
Maintain confidentiality of customer information.
Provide customer support during defined service-contract working hours and be prepared to extend support beyond regular hours if needed.
Work effectively in a multifunctional team, serving as a liaison between customers, Technical Support, and Applications teams.
Assist with escalation management to help resolve critical issues quickly.
Travel to customer locations and service-related events for training and support.